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Aly Pinder Jr
Senior Research Analyst Service Management Practic, Aberdeen Group
As a senior research analyst in the service management practice, Aly Pinder Jr. researches and explores how service and manufacturing executives utilize technology and implement best practices to improve post-sales service and support processes. Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for improved performance and increased profitability.
Aly’s coverage areas within the service space primarily cover the following topics on which he has written or co-authored over 90 research reports and benchmarked more than 4,000 service executives in his six plus years with Aberdeen:
- Field Service and Mobility
- Service Parts Logistics
- Warranty and Service Contract Management
- Reverse Logistics
- Repair and Return
Along with these specific areas of coverage, Aly is also responsible for the development and engagement of the Service team’s Research Advisory Council consisting of over 50 senior-level service executives. Aly’s past experience has included responsibilities in both reverse logistics and customer support roles. He holds an MBA in Supply Chain Management from Northeastern University (Massachusetts) and a BS in Business Administration from Pepperdine University (California).
Latest from Aly Pinder Jr
When you think of field service, what comes to mind? Technicians, Schedules, Wrenches, or Mobile devices?
If any of those were your answer, you wouldn’t be wrong. But when I think of field service in 2015, the first word that comes to mind is the customer. The field service world is no longer just about ensuring a service technician reaches the customer site...
