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Christina Brandon

Corporate Director of Quality and Performance Improvement, Meridian Health Plan

Christina is a proven expert in building high producing and highly engaged teams. As the Director of Production for MeridianRx, Christina is responsible for overseeing the PBM’s production operations. Starting with Meridian as an entry level employee in 2004, Christina has grown with the organization. Christina spent the first six years of her career at Meridian focusing on health quality and clinical outcomes, becoming a subject matter expert in HEDIS® and  CAHPS®  resulting in Excellent NCQA ratings and national ranking. In 2010, Christina was promoted to the Corporate Director of Member Services for all lines of business including Medicaid, Medicare and the Health Insurance Exchange. In 2015, Christina transitioned to Director of Production for MeridianRx, the health plan’s Pharmacy Benefit Manager and sister company. MeridianRx has recently achieved a milestone of over one million covered lives. In 2017, Christina moved back to Meridian Health Plan as the Corporate Director of Quality and Performance Improvement where she is focused on improving quality of care through integrating IT, Operations and Clinical Teams across products resulting in improved health outcomes for at risk populations. For the last 5 years in a row, Meridian Health Plan has been recognized as one of Metro Detroit’s Best and Brightest Companies to Work For®. Christina consistently helps Meridian become the #1 health organization based on quality, innovative technology and service to our members while maintaining a focus on corporate culture. 

Latest from Christina Brandon

The demand for healthcare organizations to deliver relevant business insights has increased dramatically, as the industry morphs from fee-for-service to value-based payment models, and disease management to population health platforms. It’s a move from a one-size-fits-all intervention approach to utilizing data to create a spectrum within a patient population...
In early 2016, Meridian began the transition to an integrated dialer. Prior to implementation, Meridian’s technology solution did not include integration between inbound and outbound campaigns. This model created barriers related to call-center staffing across product lines and outreach campaigns using a shift staffing model in a 24/7 work environment. The skill...