profile image

Jon Arnold

Principal, J Arnold & Associates

Jon Arnold is Principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of disruptive communications technologies. Core areas of expertise include unified communications, cloud services, collaboration, Internet of Things, future of work, contact centers, customer experience, video, VoIP, and social media.

He has been consulting in many of these areas since 2001, and his independent practice was founded in 2005.

Additionally, Jon is a UC Expert with UCStrategies, a long-serving Council Member with the Gerson Lehrman Group, speaks regularly at industry events and accepts public speaking invitations. He is frequently cited in both the trade press and mainstream business press, serves as an Advisor to emerging technology/telecom companies, and is a member of the U.S.-based SCTC as well as Canadian-based CTC.

In January 2016, Jon was cited among the Top Analysts Covering the Contact Center Industry for 2016, and named Jon a Top 50 UC Experts to Follow in 2015, as well as a Top 100 Tech Podcaster in 2014. In July 2015, his blog was recognized as a 2015 Top Tech Blog, and has had other similar accolades going back to 2008.

Latest from Jon Arnold

Moving your business to VoIP (Voice over IP) involves two distinct decisions, and each has its own set of considerations. One is for the VoIP service and the other is for the SIP phones you’ll need to take full advantage of VoIP’s rich feature set. There are cases where circumstances dictate keeping your legacy phones, but the VoIP benefits won’t be as...