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Libba Sapitsky

SVP-Customer Care, North America, Siemens Healthineers

Libba Sapitsky's entire career has centered on the customer experience and combining people with technology to drive improvements. In her role at Siemens Healthineers, Libba deploys more than 26 years of leadership experience in global operations, business development and human resources. In her previous role, her key accomplishments included redesigning the customer contact tech help desk, inside sales and patient financial services, and growing revenues and developing continuous improvement programs and workforce optimization that enhanced performance. Libba also has expertise leading multiple inside sales and service customer-facing centers on behalf of diverse clients.

Latest from Libba Sapitsky

1. How has your IT operating model changed during the last five years in the Field Service Industry? It is no surprise that year after year companies continue to focus on 1) growing revenue and 2) growing profit. However, customer expectations have changed and IT is a key component for how we meet these evolving needs. To adapt and compete with constant change and...