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Michael Alcock

Director-CIO Executive Programs & Content, Microsoft [NASDAQ: MSFT]

Michael Alcock is a sociologist and lifelong student of how mediums grow and evolve at the intersection of technology + culture + business; he has served as an executive for more than 20 years in entrepreneurial environments for software, entertainment, ecommerce and education. Including Disney.com, Hallmark Entertainment, Sylvan Learning, and currently for Microsoft where he focuses on tracking and deriving insights into the evolution of technology culture within the Fortune 500 and Forbes 1000.

Latest from Michael Alcock

From the 10,000-foot view for field service, the priority is typically to enable faster fixes, for less cost, at less risk, and ideally with a seamless automation of administrative processes. For the CIO managing a portfolio of field enablement projects, these will likely seem like familiar criteria. But, field service performance criteria are already under pressure...