Cox Business/Hospitality Network: First Class Visitor Experience

In today’s world, technology is playing a pivotal role in driving business success. Hotels, stadiums, arenas, and convention centers are increasingly focusing on creating an environment where technology delivers a “wow” experience. In the wake of an estimated 22 billion devices that will connect to the internet by 2025, companies recognize that investment in infrastructure is critical to support tomorrow’s demands. In addition to the investment in infrastructure, companies today more than ever, realize that working with a best-in-class integrator is crucial. Enter Cox Business/Hospitality Network (CB/HN), a technology company that specializes in integrating sophisticated technologies for clients in the hospitality and large venue management areas, delivering world-class experiences to their guests and visitors. The company provides the expertise required to support multiple platforms and the software essential to meet the needs for a seamless experience to hotel guests or venue visitors. With over 30 years of experience and backed by its parent company, Cox Communications—the nation’s third-largest cable provider in the US—HN has many clients across the US.

Larry Steelman, Vice President of Cox Business, New Business Ventures, notes that the growing expectation for a delightful technology experience is posing a stiff challenge to the large venue industry. As a result, CIOs in this arena are under pressure to map out a comprehensive technology-driven strategy and formulate new plans to drive revenue and process efficiency. In tune with the evolving customer requirements, HN has taken the role of a technology consultant in shaping and executing its client’s technology vision in the right way. It works as an extension of its clients’ staff and a trusted technology partner to help them meet market demands. “Each hotel or venue that we work with is in different stages of their technology transition, and we create distinct and customizable solutions for each client to that end. This unique consultative approach results in better outcomes for each client,” says Steelman. Some examples would be the newly available facilities in Las Vegas Ballpark and Caesar’s Palace.