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Dr. Stefan Wess, CEO and Executive PartnerBy analyzing and processing terabytes of data—both structured and unstructured—in milliseconds to interpret and automatically turn it into insights, and insights into decisions, Empolis empowers organizations with the ability to make the right decisions. Demonstrating their motto, “DECIDE. RIGHT. NOW,” Dr. Stefan Wess, CEO and Executive Partner at Empolis, comments, “Employees and customers reliably receive precise and relevant information, situation-appropriate and task-relevant, for faster and better decision-making.”
Data generated and managed in a component content management system (CCMS) is coupled with information about products, customers, their profiles, and suppliers that is generated in a knowledge management system to deliver additional value. When it comes to delivery, Empolis provides a Software-as-a-Service (SaaS) model for its full range of solutions, which include Empolis Service Express and Empolis Smart Cloud, in addition to traditional on-premise software delivery.
The firm’s solutions and technologies, such as big data, case-based reasoning, cloud computing, component content management, decision trees, in-memory computing, semantic search, as well as text mining and linguistics, have been proven to extend above and beyond the newest technological process standards.
No one must ever make wrong decisions again because it’s Empolis’ mission to utilize all information to provide the right recommendations
It is no wonder that Empolis has been accredited with numerous accolades over the years including being one of the top 100 companies globally which specialize in data capture and analysis and one of only four German companies in that acclaimed group, including SAP, SAS Institute GmbH, and Software AG.
Having witnessed the upward growth trajectory of AI over the last four years, Wess strongly believes that the benefit of AI is now not just limited to large corporations. “With the world moving toward the cloud, any company can now make use of artificial intelligence for purposes such as predictive maintenance or the Internet of Things,” he elaborates. Keeping up with this trend, Empolis enables its customers to accommodate such trending buzzwords by infusing technologies like artificial intelligence (AI) into its knowledge management portfolio.
Undoubtedly, numerous prestigious national and international companies, market leaders and public sector institutions rely on Empolis solutions, owing to its long-standing industry and process know-how. Its current client base consists of 250 Fortune 500 companies with their solutions being used by around 620,000 users, serving about 34 million consumers—spanning all industry sectors including automotive, aerospace, consumer products, manufacturing, engineering, construction, high-tech, media, publishing, telecommunications, utilities as well as government agencies. With a strong background in delivering groundbreaking solutions and years of expertise, Empolis looks all set to cater holistic creation, management, analysis, intelligent processing and provision of all information relevant to a business process. Turning data into insights, turning insights into decisions.
AWS and Empolis revolutionize Services with industry-level, Production Ready GenAI Applications
Friday, October 06, 2023
Kaiserslautern,, Empolis, a proALPHA Group company, is specialized in AI-based decision support solutions for the industrial enterprise. Empolis SaaS-software together with Amazon Web Services (AWS), the world’s most comprehensive and widely used cloud platform, put (Generative) AI to work and accelerate the cloud-driven business transformation of enterprises.
AI technologies, such as large language models (LLM), create a market expectation to answer sought-after information more quickly and easily in the context of a natural language dialogue with a knowledge assistant. The Verification of knowledge sources and avoidance of hallucination in generated answers is crucial for a viable and trustworthy enterprise product.
Since the launch of Amazon SageMaker in 2017, AWS has continuously released innovative ML and AI services with the goal of democratizing the technology. With the launch of Amazon Bedrock, AWS now provides customers with an easy way to access leading foundation models from Amazon, AI21Labs, Anthropic, Cohere, and StabilityAI through a single and fully managed unified interface.
Empolis collaborated with the AWS ML Prototyping team to embed Generative AI capabilities into their smart decision support solutions Empolis Service Express®, Empolis Knowledge Express® and Empolis Content Express® to further increase their ease of use for their customers. Leveraging Amazon Bedrock, Empolis now provides their industry customers with a chatbot interface that makes it easier for users of their software – e.g., machine operators, service hotline agents or field technicians – to find and retrieve the necessary documents and information to specific questions through Empolis’ semantic search capabilities. In response to plain text queries, users are provided with precise and trustworthy answers and are now able to trace the generated answers back to the source documents of the central knowledge hub from Empolis.
With this Retrieval Augmented Generation approach based on AWS and Empolis technologies, Empolis now combines the trustworthiness of their symbolic AI capabilities, such as Knowledge Graphs, semantic analysis and semantic search with AWS’ Bedrock LLM capabilities in a unique way. This allows the integration of information from a knowledge graph and the performance of advanced operations like summarization or drill downs into the extracted knowledge.
With Empolis Service Express®, Empolis Knowledge Express® and Empolis Content Express®, users are now able to obtain business-critical information even more easily, and even for less experienced users via chat-based human-machine interaction.
“The combination of AWS Bedrock and our AI capabilities helps our customers to increase their productivity and to achieve better business results. In doing so, our software offers exactly the reliability and trustworthiness it needs for industrial enterprise Applications” says Eric Brabänder, Chief Product Officer at Empolis.
Company
Empolis Information Management GmbH
Management
Dr. Stefan Wess, CEO and Executive Partner
Description
Enabling organizations to analyze, interpret, and automatically process the rapidly growing amount of structured and unstructured data
