Everyware, Inc | 10 Most Promising Conversational Platform Provider - 2018
Everyware, Inc.: Redefining The Customer Journey With Two-Way Text Messaging
CIOReview
  • About Us
About UsConferencePartner With Us
  • Technology
      1. ARTIFICIAL INTELLIGENCE
      2. AUDIOVISUAL
      3. BLOCKCHAIN
      4. BUSINESS INTELLIGENCE
      5. CLOUD
      6. DATA ANALYTICS
      7. DEVOPS
      8. DIGITAL TRANSFORMATION
      9. DIGITAL TWIN
      10. LOW CODE NO CODE PLATFORM
      11. NETWORKING
      12. ROBOTIC PROCESS AUTOMATION
      13. SECURITY
  • Industry
      1. CONTACT CENTER
      2. EDUCATION
      3. HEALTHCARE
      4. LEGAL
      5. MANUFACTURING
      6. PUBLIC SECTOR
      7. RETAIL
      8. TELECOM
  • Solutions
      1. ASSET MANAGEMENT
      2. CUSTOMER EXPERIENCE MANAGEMENT
      3. CYBER SECURITY
      4. DATA CENTER
      5. DOCUMENT MANAGEMENT
      6. ELECTRONIC DATA INTERCHANGE
      7. ENTERPRISE DATA MANAGEMENT
      8. ENTERPRISE RESOURCE PLANNING
      9. ENTERPRISE RISK MANAGEMENT
      10. ENTERPRISE-GRADE WEB DATA SOLUTIONS
      11. FACILITY MANAGEMENT
      12. FIELD SERVICE
      13. IDENTITY AND ACCESS MANAGEMENT
      14. INFRASTRUCTURE
      15. IT SERVICE MANAGEMENT
      16. MANAGED IT SERVICES
      17. PAYMENT AND CARD
      18. PROJECT MANAGEMENT
      19. SOFTWARE TESTING
      20. STORAGE
      21. VIDEO SOLUTIONS
      22. WORKFLOW
  • Platforms
      1. ACUMATICA
      2. AMAZON
      3. IBM
      4. MICROSOFT
      5. ODOO
      6. ORACLE
      7. SAGE
      8. SAP
      9. SERVICENOW
  • Functions
      1. COMPLIANCE
      2. CONTRACT MANAGEMENT
      3. LOGISTICS
      4. PROCUREMENT
      5. SALES AND MARKETING
      6. SUPPLY CHAIN
  • Leadership Perspectives
  • Innovation Insights
  • Research
  • Magazines
  • News
  • CXO Awards
Menu
  • US
    • US
    • APAC
    • LATAM
    • CANADA
    • EUROPE
CIOREVIEW >> Conversational >> Everyware, Inc

Everyware, Inc has been recognized by CIOReview Magazine as the recipient of “10 Most Promising Conversational Platform Providers - 2018,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Larry Talley, Founder & CEO.

Everyware, Inc
Redefining The Customer Journey With Two-Way Text Messaging

Everyware, Inc

Larry Talley, Founder & CEO
A U.S. Navy veteran, immersed in developing world-class software for corporations over the past 20 years, anticipated in 2015 that there would be a paradigm shift in enterprise communication over the next three years—customer service would move from calls to texts. Text messages give businesses the freedom to connect with customers conveniently, relieving customers from putting their lives on hold while waiting for an agent. “I knew that once text messaging became a preferred method of communication, customer service businesses like call centers would need the means to adapt,” recalls Larry Talley, Founder/CEO, Everyware, Inc.

Fast forward to date, when the shift is taking place and Talley's company, Everyware, is providing a full range of solutions that enable text payments and text communications. Through his proprietary technology, customers can interact with companies at every point in their journey. Unlike competitors just offering text or chat discussions that fall short of integrating scheduling and collecting payments, Everyware's solutions combine the ability to receive payments and schedule services all in one place. It not only fast tracks collecting payments by sending a secure link to purchase, but also an immediate text receipt goes out along with payment reminders.

Everyware extends its platform for two primary use cases—transaction and interaction. In the case of a sale, Everyware starts the conversation with text receipts coming from real phone numbers and revolutionizes it by allowing customers to text back when it’s convenient for them. Even if it’s bot technology sending the texts, the messages are highly personalized to give a human touch to individuals involved in transactions. For the hospitality industry, Everyware’s two-way text messaging enhances the guest’s experience before, during, and after their stay.

What's more? Everyware's technology can be deployed quickly without the need for complicated integrations.

The platform enables agents to handle multiple conversations simultaneously while reducing hold times to keep customers happy


“Consumers are happier because they aren't on hold to get service, and at the same time, agents can manage about eight to fifteen conversations simultaneously via text, which reduces cost. This is a win-win on all sides,” says Talley.

Customer service organizations face rising labor costs and higher customer expectations of service quality, generally leading to higher overall costs. According to a study conducted by Deloitte consulting in 2017, on Global Contact Centers, customer experience and service improvement are the top priorities to drive call center growth. According to the same study, SMS will grow by 200 percent in use by contact centers.

Where will the future of technology lead customer service businesses? According to the Global Contact Center study by Deloitte, voice communication is expected to remain the most “prominent channel for customer interaction,” but will lose ground to chat and messaging. This study identifies new channels that will address less complex customer needs, leaving very complicated interactions for phone calls.

Text messaging is now paving the way for customer communication within call centers and raising the bar for better customer service. It only makes sense that calls centers are looking to text messaging solutions like Everyware to revolutionize the way they communicate with their customers.

Everyware, Inc

News

Everyware Partners with Sunbit to Release Popular Pay-Over-Time Payment Solution

Thursday, June 01, 2023

AUSTIN, Texas, -- Everyware, a leading customer engagement, billing, and payments company, and Sunbit, the company building financial technology for everyday expenses, have joined forces to make the popular Pay-Over-Time integration available to clients, now in the form of Pay By Text where payments can be conveniently, quickly, and safely processed. The solution enables more companies to successfully sell their products and services to customers who may otherwise not choose or be able to pay all at once. Customers can now get the services they need, when they need it. Access to personalized and transparent payment plan options are applicable across multiple industries including healthcare, automotive, home services, eyecare, dental and beyond.

Seamlessly hosted within Everyware's secure Pay By Text format, applications take only 30 seconds to complete once the customer selects Sunbit. Companies get paid quickly and can see a boost in revenue for high and small ticket items. Approved customers in-turn benefit from a three to 24-month loan option instead of having to pay all at once.

"Merchants rely on payments to survive, and being able to instantly have access to them is critical," said Everyware Founder and CEO Larry Talley. "The Pay-Over-Time option speeds up that process but in a safe and secure environment. Moving money fast is critical to success and this payment solution does just that."

Everyware and Sunbit are helping businesses to transform their customer relationships and offerings. One such example is in the automotive ecosystem, where financing options are especially critical and surprise bills can be exceptionally high. Early demonstrations of "Auto Service Now, Pay-Over-Time" were well-received recently at the 2022 annual SEMA Show, the premier trade show for the automotive industry, with good reason. The average cost of an auto repair bill is $500 - $600 (AAA) and 6 in 10 drivers skip automotive repairs for cost reasons (xtime.com). Auto Service Now, Pay-Over-Time makes financing easy for dealerships, and customers, offering access to personalized payment plans for each approved customer with no hard credit check to apply*.

"Together, Everyware and Sunbit offer merchants and consumers incredible value, combining pay-by-text experience with the most advanced pay-over-time solution on the market. Partnerships such as these bring pay-over-time choices to exponentially more consumers, and improve bottom line outcomes for businesses," said Sunbit VP of Platform Partnerships Oded Vakrat.

The solution also expands options in the healthcare industry, where approved patients can take advantage of the flexible payment option. With 58% of U.S. adults saying they delay or decline medical care due to cost (Morning Consult), "Care Now, Pay-Over-Time" means patients can access the care they need most from medical providers, when they need it. This is an important solution for eyewear and vision providers as well, given that 30% of Americans avoid going to the eye doctor due to cost, and 63% of Americans don't have vision insurance (NVision).

Sunbit's streamlined application process and ability to provide access to financing for virtually any applicant make for a perfect match with Everyware's technology.

Everyware Names Dynamic Fintech Executive, Walter Granville, as Head of Growth Strategy Read more at: https://www.charlotteobserver.com/press-releases/article278483369.html#storylink=cpy

Monday, August 28, 2023

AUSTIN, TX: Everyware, a trusted name in customer engagement, billing, and payments, announces the appointment of Walter Granville as its Head of Growth Strategy. An experienced executive with extensive knowledge in payment technology and business development, Granville will be developing long-term strategic growth and go-to-market plans for Everyware.

As head of growth strategy, Granville will oversee an executive team to develop comprehensive knowledge of current business that includes the product, operations, business economics, and charting strategic plans to make sure Everyware continues its upward trend in a competitive business landscape. In his role, Granville will also identify user needs and business opportunities via research, collecting feedback from internal teams, and evaluating new revenue stream opportunities.

"Our product solutions are constantly evolving to meet the needs of businesses across all industries, and as a fintech executive, Walt brings a wealth of experience in delivering new innovations, building teams, and generating strategic partnerships in the competitive payments, issuing, and loyalty markets," said Everyware Founder and CEO Austin (Larry) Talley. "He will be very instrumental in driving our product suite as part of the company's long-term growth strategy."

Granville brings decades of experience in the payments space, holding VP and leading roles with major financial institutions including Visa, Connexions Loyalty, Montise Americas, First Data, and Netspend.

"On the Everyware team, my job touches all segments of the techno-business landscape," said Granville. "We will be defining a clear business plan for the next stages of distribution and product growth."

10 Most Promising Conversational Platform Providers - 2018

Company
Everyware, Inc

Headquarters
Austin, TX

Management
Larry Talley, Founder & CEO

Description
Provides a powerful communication platform that utilizes two-way text messaging to enhance customer service and streamline payment processing

10 Most Promising Conversational Platform Providers - 2018

I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

CIOReview
Follow on LinkedIn

About

  • Home
  • About Us
  • Partner With Us

Stay Connected

  • Subscribe
  • Newsletter
  • Sitemap

Contact Us

  • editor@cioreview.com
  • sales@cioreview.com
  • marketing@cioreview.com

Legal

  • Editorial Policy
  • Privacy Policy
  • Terms of Use

© 2026 CIOReview. All rights reserved. Headquartered in Fort Lauderdale, FL, USA.

 

companies_description
This content is copyright protected

However, if you would like to share the information in this article, you may use the link below:

https://www.cioreview.com/every-ware-inc-2018