Extreme Digital Solutions
Maximizing Operational Efficiency with Technology and Innovation

Today’s fast-paced business world demands flexibility, scalability, and agility to drive innovation and rapid growth in an organization. In light of this, Extreme Digital Solutions (EDS), a Brazilian innovation and technology company, empowers organizations with transformative technologies to help streamline their digital journey. It offers solutions through corporate innovation to optimize business processes with quality and creativity.

A solutions integrator, EDS excels in simplifying and optimizing operations through its vast technology portfolio, which includes digital workflows, hyperautomation, multi-cloud and hybrid infrastructure, as well as innovation. By partnering with industry leaders like ServiceNow and AWS, the firm possesses an in-depth understanding of client challenges, enabling it to deliver customized solutions that drive digital and strategic transformation. In addition, the firm maintains a close partnership with ServiceNow, a prominent platform renowned for its excellence in digital experiences and workflows. This collaboration is significant for EDS since it ensures the delivery of interfaces, channels, and processes that consistently fulfill the end-user expectations of its clients.

Our digital experience team’s primary focus is on meeting the increasing demand for consumer-grade experiences across various channels and workflows

ServiceNow also offers a wide range of system integration capabilities, a library of connectors, and robotic process automation (RPA), allowing EDS to virtually integrate all client systems. This concept aligns with the firm’s vision of hyperautomation, where it strives to achieve the desired level of service expectations.

From its outset, the firm’s primary focus is on the digital and strategic transformation of its customers’ business operations, comprising a team of approximately 1000 specialists who are proficient in various technologies and work closely with its customers to deliver effective solutions. They are experts in omnichannel relationship management, workflow automation, low code development, hybrid automation, multicloud, and advanced generative AI technologies like ChatGPT. The company also offers proprietary solutions that complement the vendor’s offerings to address niche client needs and professional services like custom developments, application management services (AMS), as well as cloud and hybrid infrastructure.

EDS’s team has helped numerous organizations to successfully streamline its business operations through ServiceNow integrations. One such instance is its collaboration with a global fertilizer manufacturer seeking a digital experience partner to redesign and simplify employee workflows.

EDS undertook the project and transitioned requests formerly made via email or phone calls to the ServiceNow platform, anchored by a service portal and integrated numerous communication channels, like phone, WhatsApp and Microsoft Teams, to provide employees with a flexible and user-friendly experience. Integration with client’s systems, including SAP in real time, was achieved through advanced integration techniques and Robotic Process Automation (RPA). The client also adopted a similar omnichannel strategy for customer engagement, enhancing the overall experience and aligning internal operations and external interactions with a unified and customer-centric approach. This project was recognized in Brazil as one of the agricultural industry’s most innovative endeavors.

“Our digital experience team’s primary focus is on meeting the increasing demand for consumer-grade experiences across various channels and workflows,” says Lucas Matis, Director of Digital Experience at EDS.

EDS takes great pride in its vast experience and commitment in maintaining a holistic approach when addressing its client’s challenges. Unlike its competitors, who focus solely on IT workflows or specific segments, the company understands the broader perspective of its client’s operations and provides end-to-end support. The firm also places high regard on both the employee and customer experience, underscoring the significance of dismantling organizational silos and empowering staff to adeptly address client needs.

Having almost a decade of market experience, EDS has significantly broadened its presence across Brazil, granting it remarkable adaptability to cater to customers from every region. It has also established a subsidiary in the US, extending its reach to clients in Latin America and the US. By virtue of its unwavering dedication, the firm received multiple accolades, including Rookie of the Year in 2018, ServiceNow Elite Partner in 2022 and the ISG provider’s recognition as a leader in the ServiceNow ecosystem in 2023. Leveraging its strategic partnerships, extensive expertise, and holistic approach, EDS delivers a consistent omnichannel experience, empowering businesses to thrive in the dynamic digital era.