HappySignals
Adding Experience Management at the Heart of IT

HappySignals and CTMS Service Management launch new integration for Ivanti Neurons for ITSM

Tuesday, April 23, 2024

Helsinki—HappySignals, the Human-Centric IT Experience Management company, and CTMS Service Management Ltd. have launched a new HappySignals integration with Ivanti Neurons for ITSM.

Built by CTMS and available for all organizations that use Ivanti Neurons for ITSM, the integration enables IT leaders to more easily measure end-user experiences across seven key IT areas:

• Overall IT Experience

• Enterprise Applications

• Laptops and Computers

• Mobile Devices

• Collaboration with IT

• Office Environment

• Remote Work

The new Proactive integration builds on the existing HappySignals Ticket-Based Survey integration developed by CTMS for Ivanti Neurons for ITSM. The combined Proactive and Ticket-based analytics will provide IT teams with the best actionable customer experience data to drive ITSM and service delivery improvements.

David Keen, Technical Services Director at CTMS Service Management, commented, “I am delighted to build on the success of our collaboration with HappySignals. Combining IT Experience data with operational data gathered from Ivanti Neurons for ITSM is an essential step in achieving service excellence. Common benefits reported by customers include identifying key training issues, creating better knowledge articles and gaining the ability to set targets and measure performance improvements more easily, as part of a continual service improvement plan.”

Katie Bates, VP Global Partnerships and Alliances, HappySignals said, “CTMS Service Management has a rich heritage with the Ivanti product line going back many years. The integration with Ivanti Neurons for ITSM makes it even easier for HappySignals customers to unlock granular insights into the root causes of areas of dissatisfaction. CTMS has proven experience of working with IT leaders to develop and deliver a continual service improvement plan to address these issues.”

CTMS Service Management is an Ivanti Certified Solution Partner with extensive Ivanti Neurons for ITSM integration experience. It has seen customers benefit from a seamless integration between Neurons for ITSM and HappySignals. This provides the ability to capture insightful end-user experience data alongside Neurons for ITSM operational data, thus enabling IT teams to focus on where and how to improve IT services. This level of end-user insight has previously been unavailable through traditional methods of user surveys or CSAT scores.

HappySignals experience data helps CTMS to work collaboratively with organisations to target specific process improvements and build a continual improvement programme.

Helsinki-based HappySignals raises €12 million aiming to transform IT decision-making with human-centric data and AI

Monday, April 29, 2024

Based in Helsinki, HappySignals, a Human-Centric IT Experience Management company founded in 2014 secures a €12 million round led by Mandatum Asset Management and with participation from existing investors Nauta and Vendep Capital. The investment will fuel sales, marketing, and product development for global expansion in the growing IT Experience Management (ITXM) market.



HappySignals is helping organizations transform their IT and Services to become more human-centric by leveraging employee experience data and AI. This allows them to make informed decisions and focus on what truly matters. By prioritizing employee happiness and productivity, organizations save money and drive increased business value. Companies like PepsiCo, Fujitsu, and Reckitt transform their IT to a value creator by focusing on delivering services that enhance business operations and employee experiences.



Sami Kallio, CEO and co-founder of HappySignals, said: “IT organization’s primary role is enhancing efficiency and satisfaction across the entire organization through effective IT support and tools. Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.” Continuing with: “In IT language, we are talking about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements). IT should continue to measure the traditional metrics, but the three pillars of IT—People, Process, and Tech—should always be considered in that order. This is where we help IT organizations gather and analyze employee experience data to make better decisions.”



Rami Salonen, Investment Manager, Mandatum Asset Management said: “We are thrilled to have led the funding round in HappySignals, which will enable a further acceleration of their international growth journey. With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before. Indeed, their blue-chip customers are a true testimony to the quality of their approach and solution. The investment in HappySignals is an excellent addition to our second vintage growth equity fund. We are excited to partner with the founders, management and other owners to accelerate the growth of the company’s already significant international operations.”

Helsinki's HappySignals raises €12M for human-centric IT transformation

Friday, May 03, 2024

HappySignals was founded in 2014 and helps organisations transform their IT and services to become more human-centric by leveraging employee experience data and AI. The company’s IT Experience Management platform and ITXM Framework transform IT in large enterprises, making IT teams and their end-users happier daily. By prioritising employee happiness and productivity, organisations save money and drive increased business value.

Companies like PepsiCo, Fujitsu, and Reckitt transform their IT to a value creator by focusing on delivering services that enhance business operations and employee experiences.

Sami Kallio, the CEO and co-founder of HappySignals, shared:

“Historically, IT has concentrated on technical and process metrics, which essentially measure how IT functions rather than the value it creates or could potentially create.”

“In IT, we talk about moving away from SLAs (service level agreements) and starting to focus on XLAs (experience level agreements).

IT should continue to measure the traditional metrics, but the three pillars of IT—People, Process, and Tech—should always be considered in that order. This is where we help IT organisations gather and analyse employee experience data to make better decisions.”

Mandatum Asset Management led this round of funding, with participation from existing investors Nauta and Vendep Capital.

Rami Salonen, Investment Manager, Mandatum Asset Management, shared:

“With its human-centric approach, we believe that HappySignals has found a solution to a problem that has not been solved in the market before.”

The investment will fuel sales, marketing, and product development for global expansion.