Incessant Technologies
Providing Proprietary Framework for BPM Excellence

At a time of unprecedented structural change in the financial services industry, banks and credit unions are contending with increasing challenges. The ever changing regulations and higher implementation timings, increasing demand of consumers and competition from inside and outside the industry are complicating the problem. “The disparate system technologies and security issues of the financial information are hindering the operation of financial institutions,” begins Vijay Madduri, CEO, Incessant Technologies. “The failure of Business Process Management (BPM) projects due to a lack of IT and domain complex business processes lead to high failure rate and lack of ROI on BPM implementations,” he adds.

Incessant Technologies helps organizations with BPM implementations by analyzing and monitoring the core business activity to provide efficiency improvements with support services. Incessant leverages state of the art BPM and cloud technologies to deliver business processes that are efficient, robust, reusable, and scalable, while supporting integration of multiple disparate systems across banking enterprise. With Incessant Delivery Assurance; a proprietary BPM delivery model, Incessant develops innovative banking frameworks and solutions encapsulating complex business processes to rapidly build and deploy new applications. These frameworks for different banking line of businesses help organizations automate and streamline the processes with faster implementations. “We deliver business and security requirements across multiple channels to provide a consistent and secure user experience,” claims Madduri.

Incessant’s experience in technology and domain combined with expertise in architecting, building, and maintaining mission critical business applications enable it to function as an end-to-end BPM services and solutions provider of choice. These BPM service offerings encompass Predictive and Adaptive Decisioning, CRM, Case Management, Reporting, Campaign Management, Regulatory and Compliance management, End-to-End Onboarding and Servicing including KYC and AML, Social, Mobile and Cloud computing.“We work with global customers to re-engineer and automate their business processes and deliver objectives that include, increased transparency, responsiveness, reduced process cycle times, business agility, and value to the business,” asserts Madduri.

The company’s transparent process orchestration, optimization, automation and state-of-the-art workflow and work lifecycle management puts it ahead of the competition. “Our centralized and abstracted integration layer of disparate systems and technologies, with real time business process monitoring and analytics makes us stand out in the crowd,” says Madduri. With a niche focus in BPM, Incessant is faster to identify the latest and greatest features, and quicker to adapt to trends and innovations relevant to banking space. “This helps us to build insightful solutions that offer significant competitive advantage and retain higher ROI for our customers,” he adds.

Being a Strategic Services Partner to Pegasystems, Appian, IBM BPM, TIBCO and PROGRESS Software, Incessant has been providing BPM consulting and vertical specific solutions with its technology centers spread across US, UK, Australia, Canada, Ireland and India. The company has wide experience in automating customer on-boarding process, payment investigation platforms including credit card disputes and resolution for banking giants globally. In one instance, Incessant streamlined a banking solution for a UK bank by deploying the application within 30 days from inception to production. “Four of the top five leading financial institutes in the U.S. rely on Incessant Technologies to deliver solutions in client on-boarding, account opening, cross-selling, and card disputes management,” states Madduri.

We deploy applications that are adaptable to change in an agile manner and empower business users to configure these changes without relying on IT

Moving forward, Incessant plans to expand its services to complementary areas such as Enterprise Content Management, and business intelligence to provide more value to the customers. The company also aims to increase opportunities to configure customer experience and product offerings across multiple channels in real-time.