InfoMC has been recognized by CIOReview Magazine as the recipient of “Top 50 Healthcare Solution Companies – 2020,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Kristel Schimmoller, Senior Vice President of Product Innovation.

InfoMC
Improving Healthcare through Technology

Kristel Schimmoller, Senior Vice President of Product Innovation

“In a tailor-made service, you fit the cloth according to the size and taste of the customer, not just the taste and strength of the designer.”- DatemeTamuno

This quote, while relevant to the wave of customization sweeping over the healthcare industry, is misconceived by a host of vendors. As a result, organizations providing health services are caught between a rock and a hard place when it comes to adopting technologies, systems, and approaches that are more aligned and responsive to their needs.

Healthcare organizations are left with tough choices. “On one hand, they have a solution that demands business process re-engineering, whereby they need to change their business processes—from utilization management to care management—in order to fit a particular technology. The alternative to this is to invest a significant amount of money and time during the implementation cycle to customize the platform to fit their business processes,” explains Kristel Schimmoller, a healthcare solutions executive with over 25 years of experience in building and delivering product solutions in the healthcare industry.

So, the question looms: how do health organizations find a solution that is tailored to their needs and business processes without costing them a small fortune?

InfoMC has the answer. As a leading provider of cloud-based healthcare management and care coordination software, InfoMC is assisting health plans, MCOs, behavioral health organizations, health systems, and public health agencies with discovering the appropriate balance between a customized solution and a configured solution, and how to implement it accordingly.

“Know what your customers want most and what your company does best. Focus on where those two meet.”

InfoMC offers a suite of workflow, data exchange, and analytics tools through its Incedo platform. Incedo is a care management and care coordination solution that allows InfoMC’s customers to easily identify, engage and measure intervention programs for high-risk, complex populations with a prevalence of chronic conditions, behavioral and social determinants of health needs. It equips clients with proactive and essential tools for optimal care management and care coordination, resulting in improved quality and cost of care outcomes. InfoMC collaborates with its customers to utilize targeted population health data to filter key factors of chronic health, long-term care needs, social determinants of health and behavioral health conditions and services. Based on this data, Incedo generates care management strategies, auto-generated individualized care plans, and care coordination workflows. Patients are placed into appropriate intervention programs, where they can be tracked, supported, and cared for in a way that reduces their overall medical cost.

In essence, InfoMC empowers their customers with not only the flexibility to tailor the environment to manage various programs and support their existing business process, but also with a comprehensive, yet timely, implementation process without additional costs. “InfoMC is focused on serving clients in the Medicare Advantage and Medicaid market. Organizations in this space are looking for a platform that facilitates and supports new and multiple programs, without requiring continuous investment into getting those programs operating within their business,” says Kristel, Senior Vice President of Product Innovation, InfoMC.

Backed by proven technology and extensive industry expertise, InfoMC takes pride in navigating its clients through technology implementation in a seamless manner. A typical client engagement involves providing subject-matter expertise right from the start of the sales process through to the implementation of the solution. Unlike other vendors that often have a complete handoff between the sales and implementation processes, InfoMC commences the discovery during the sales process and is “ready to hit the ground running when the customer wants to begin implementing.”

While most of the platforms in the market are focused on managing the medical care of an individual, our solution goes the extra mile to support comprehensive

The company draws on its in-depth knowledge and rich experience of having worked with many similar customers, to develop a starter kit. The starter kit sets the foundation for the clients to help them tailor and modify the environment and eliminates the need to build a new solution from scratch. “We help our customers get a foothold, in the beginning, to drive their implementation forward,” adds Kristel.

The Value of Integrated Care

At the core, InfoMC’s uniqueness stems from its ability to provide healthcare organizations with a truly integrated platform. From utilization management, care management, and disease management, to population health and care coordination, InfoMC’s solutions support these activities across the continuum. Kristel informs, “While most of the platforms in the market are focused on managing the medical care of an individual, our solution goes the extra mile to support comprehensive care. This includes services throughout the continuum for medical and behavioral health, and also incorporates the social determinants of health within the coordination of care.”

Incedo delivers auto-generated care plans that capture members’ medical, behavioral, pharmacy and social needs. “InfoMC started over 20 years ago as a behavioral health and Employee Assistance Program focused organization. About three years ago, we saw the trend of healthcare moving toward an integrated health model incorporating the medical, behavioral and social determinants of health. To address this, we expanded our care management solution and added in capabilities to support the medical aspects of care, allowing our customers to utilize a whole-person care approach with their members,” she adds. In 2018, InfoMC also expanded its already existing behavioral health utilization management capabilities to support medical as well. In addition to providing one more aspect of integrated care, this advancement also allowed the company to begin expanding into other markets.

To illustrate the solution and the services offered by InfoMC, Kristel cites their most recent client success story involving an up-growing Florida health plan. When the customer initially came to InfoMC, they were a new Medicare Advantage Plan launching in 2019. Banking upon their more than 20 years of experience across various facets of healthcare, InfoMC devised a robust configuration of their platform that enabled the organization to support and grow its Medicare Advantage business to over 5000 members in year one and to successfully expand its offerings beyond utilization management. Since that time, their member count has grown to almost 10,000 members, and their service offering now also includes broader care management. They see themselves well-positioned for growth in their market due to their ability to efficiently and effectively support their current business and to also offer new and innovative programs. InfoMC solutions have played a critical role in their journey to growing their business by expanding their service offering and steadily increasing their covered lives.

As for their future offerings, in 2020, the company plans to provide improved, out-of-box, clinical solutions to its customers. Their plans are based on an overarching goal of helping their customers to expand and grow their business by leveraging their technology to offer new and innovative programs to provide quality cost-effective care for their members.

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InfoMC Welcomes Steven Vertrees as New Chief Product and Technology Officer

Friday, October 27, 2023

CONSHOHOCKEN, Pa., -- InfoMC Inc., a leading provider of enterprise care management solutions, is pleased to announce that Steven Vertrees has joined its executive leadership team as Chief Product and Technology Officer. Vertrees will spearhead InfoMC's product and technology strategy across product development, engineering, and infrastructure operations to steer technology advancements and deliver cutting-edge solutions to InfoMC clients.

Vertrees brings extensive expertise and strategic vision in healthcare technology that will accelerate innovation for the company's next-generation care management solution and deliver even greater value to clients. His proficiency with software development, artificial intelligence, and machine learning will cultivate technology that helps transform how care is managed and administered to more efficiently support personalized, whole-person care.

"InfoMC is excited to welcome Steven to our leadership team to advance innovation and shape our product roadmap," said JJ Farook, founder and CEO of InfoMC. "His proven leadership in building scalable solutions that leverage cutting-edge technologies will catalyze product development and empower our customers to better serve their members."

Vertrees brings over 20 years of inspiring change in the healthcare technology industry. Prior to joining InfoMC, he held several key leadership positions at healthcare solutions companies and led multiple start-up ventures, directing technology teams in successful value-based care initiatives through advanced analytics. In his new role, he will lead strategic research and development efforts to enrich InfoMC's healthcare management solutions, aligning technology with market needs and further strengthening the company's position in the industry.

"I am excited to join InfoMC and contribute to the company's mission of transforming healthcare through innovative technology," said Vertrees. "InfoMC's commitment to optimizing person-centered care delivery and streamlining healthcare processes is a critical undertaking and has tremendous potential to make lives better. I look forward to collaborating with the talented technologists here to create impactful solutions for our clients."

InfoMC Drives Innovation to Improve Care Quality, Efficiency & Outcomes

Tuesday, March 05, 2024

CONSHOHOCKEN, Pa., -- To address the fast-changing healthcare landscape, InfoMC is transforming its care and utilization management technology to improve care quality, efficiency, and outcomes and to enhance the overall care experience. These innovations—which focus on cloud-based technology, data integration and management, and user interface enhancements—build on InfoMC's technology infrastructure to lay a foundation for its future technology stack.

As InfoMC's Incedo Enterprise Care Management solution evolves to a cloud-first, hybrid architecture, it will harness cutting-edge cloud technologies for artificial intelligence (AI) and machine learning, data services and analytics in a way that is flexible, scalable and responsible, and most importantly, highly secure. Key focus areas include data management that will help clients get more value from their information, and a new user experience with a responsive user interface and intuitive workflows that will improve user productivity and satisfaction. These innovations will leverage the application services of Microsoft's Azure Cloud—the most highly flexible and secure cloud solution.

To support this transformation, InfoMC has engaged new leadership in product development and management to bring deep expertise in software architecture and development, medical and behavioral health data management, and strategic product planning and execution to the team.

"Our ability to leverage pioneering cloud-based technology will touch all aspects of our solution, making automation more effective and data more intelligent and usable while maintaining the highest security standards," said Jason Mobley, InfoMC's newly appointed VP of Product Development. "These innovations will empower our customers with the right information for fast, data-driven decision-making and make an immediate impact on key challenges such as authorization processing, effective care planning and clinical documentation usability."

As part of its strategy, InfoMC is embracing a modular architecture that enables independent "microservices" to be individually delivered, updated and scaled without affecting the rest of the application. This robust, flexible approach enables development teams to choose the best tools and technology for each service, optimizing deployment to more precisely address the specific needs of each client.

"Our microservices architecture future-proofs our platform, giving us the agility to innovate faster and more effectively address changing regulatory, market and customer requirements," said Pat Salem, InfoMC's new VP of Product Management. "This approach empowers our customers with a more powerful and responsive solution, personalized for their needs."

InfoMC will be rolling out these innovations and more over the next 12 months as part of its comprehensive Incedo platform, which seamlessly combines medical and behavioral health management with utilization management into a comprehensive and holistic integrated enterprise care management solution. All innovations will be included in InfoMC's annual MARS-E (Minimum Acceptable Risk Standards for Exchanges), HITRUST CSF, and SOC (Service Organization Control) 1 Type 2 and SOC 2 Type 2 certification processes.

These enhancements will deliver a more flexible environment that can be tailored to meet program needs and evolve to address changing requirements, improving health and financial outcomes throughout the healthcare journey.

HealthAxis and InfoMC Announce Strategic Partnership to Revolutionize Healthcare Management

Thursday, April 11, 2024

Decades of expertise unite to lead a new era in healthcare innovation

CONSHOHOCKEN, Pa., -- HealthAxis, a leader in health plan administration technology and services, and InfoMC, a pioneer in medical management and behavioral health technology solutions, are proud to announce a strategic partnership that delivers a complete, end-to-end solution enabling organizations to more efficiently orchestrate whole-person care. Leveraging a collective 80+ years of experience in the healthcare industry, this collaboration marks a significant milestone in the integration of cutting-edge administrative technology and services with advanced care management and sets a new standard for comprehensive healthcare delivery.

The partnership brings InfoMC's innovative technology solutions for behavioral health, care, and utilization management together with HealthAxis advanced core administrative technology and extensive service solutions to create a holistic approach to care. This joint, fully integrated solution simplifies the coordination, authorization and delivery of care to improve health outcomes and increase operational efficiency for all lines of business.

Our shared commitment to improving healthcare delivery will not only enhance the member experience but also contribute significantly to the advancement of a healthier future.

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"Through this partnership, HealthAxis and InfoMC are poised to redefine the healthcare landscape," said Scott Martin, CEO, HealthAxis. "Combining our technological prowess with InfoMC's innovative care management platform will drive unparalleled innovation in the industry. Our shared commitment to improving healthcare delivery will not only enhance the member experience but also contribute significantly to the advancement of a healthier future."

"Together, InfoMC and HealthAxis provide a one-stop shop for whole-person care, delivering a seamless, end-to-end solution integrating medical and behavioral health administration with care management to streamline the care experience for vulnerable populations," said JJ Farook, Chairman and CEO, InfoMC. "Our collaboration enables organizations to more efficiently manage the diverse needs of complex members to improve financial results and the well-being of the people they serve."

The integration between HealthAxis's AxisCore™ and AxisConnect™ solutions and InfoMC's next-generation Incedo™ Enterprise Care Management Platform removes data siloes and reduces friction across interdisciplinary teams to support more informed decision-making and facilitate compliance. This synergy will empower healthcare organizations to efficiently coordinate whole-person care to address physical, behavioral, and social determinants of health at the right time and place to remove barriers, improve health equity, and optimize financial and health outcomes.

Top 50 Healthcare Solution Companies – 2020

Company
InfoMC

Management
Kristel Schimmoller, Senior Vice President of Product Innovation

Description
InfoMC is a leading cloud-based healthcare management company that delivers a person-centered, collaborative care platform to health plans, payers, and provider organizations

InfoMC Improving Healthcare through Technology