Crafting Superior Dining Experiences

A hearty breakfast is the best way to start the day and many visit Hash House A Go Go for this reason. Famous for its version of the classic eggs benedict that includes a sage fried chicken, the chain attracts significant number of customers, requiring them to adopt a flexible POS solution. Custom Business Solutions (CBS), a pioneer in hospitality POS systems, was its unanimous choice. CBS’s POS software NorthStar with an open API structure, helped Hash House integrate multiple elements like purchasing, inventory, and delivery and boost kitchen functionality at a table turn rate of 18 percent. 

CBS has been assisting many restaurant businesses like Hash House, California Fish Grill, Macaroni Grill, Torchy’s Tacos, and many more to redefine services and maximize profits with a technology platform that can enable the adoption of best-of-breed technology solutions. This allows mid-market restaurant chains to transition from legacy POS systems to modern cloud platforms to stay flexible and adapt to changing business environments. 

“NorthStar allows restaurants to be flexible in operations and opens a gateway for a variety of options that can seamlessly work together and manage their business from anywhere, anytime,” says Anthony Presley, Chief Technology Officer of CBS. 

Being the first tablet-based omnichannel ordering solution to exist in the hospitality industry, NorthStar can help manage data across stores from anywhere in the world. It can integrate five ordering modes, such as staff ordering and guests ordering at a table. The order modes also include large format kiosks, online/ web, and mobile/wireless devices. CBS’s software is versatile, not limited to restaurants, and can be used by other food service establishments, grocery stores, and even cruise ships. The software was developed to fit food services business needs based on the expertise CBS has acquired over the years in POS technologies and restaurant workflow.

 Our NorthStar technology allows restaurants to be flexible in operations and opens a gateway for a variety of best-of-breed vendor options that can seamlessly work together 

A prominent player in the industry since 1994, CBS’s experience helped it build a series of software that covers multiple elements apart from POS. Its recipe management system, for example, helps optimize workflow in the kitchen. It eliminates the need for a recipe book, as information is stored in the cloud. The system allows brands to standardize recipes to ensure food quality remains consistent. CBS’s software simplifies even the most sophisticated kitchen operations and minimizes training time. 

Over 4000 untrained customers on the Norwegian cruise line use the software every week to place orders in a breeze with zero assistance, which is a testament to its intuitive UI. The software solution is available for multiple operating systems with a simple UI that CBS has carefully designed.

Behind CBS’s success is their robust support and implementation team, and the support is not limited to the NorthStar platform alone, as it has helped roll out major POS platforms like NCR Aloha, Micros RES, Shift4’s POSitouch, and many others. Its top-notch support services were recently highlighted in the successful rollout of POS services for a client’s 60-store chain. It procured equipment, staged, tested, shipped, and installed it all within a window of 90 days, which is a significant feat considering the volume and supply chain complexity during COVID. 

CBS can provide these quality services in such a short time frame because of its team, which includes personnel with multiple years of experience working with restaurants or brands who understand the unique operational challenges that each restaurant brings. An innovative technology powerhouse, CBS crafts solutions that seamlessly fit into a restaurant’s workflow.