Getting leaders away from their screens and in front of their teams
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Getting leaders away from their screens and in front of their teams

Patrick Broza, VP of Solutions and Operations,Top Hat Engineering

Warehouse Operations Strategist

Editor’s Note: Operational visibility has improved dramatically, yet many leaders risk losing impact by managing through screens instead of engaging on the floor where performance is shaped. This perspective highlights how rebalancing technology with human-centric leadership can unlock stronger execution, trust, and workforce effectiveness in modern operations.

Top Hat Engineering isn’t just shaking up the warehouse automation industry; we’re looking to revolutionize how hardware, controls, and software solutions impact the way leaders make decisions and engage their teams. 

On any given day across millions of warehouses, leaders are tapped into all functional areas of the warehouse through various dashboards and data points, constantly monitoring productivity metrics, quality defects, tact times and Service Level Agreements.  Consequently, leaders are having to choose whether to manage processes and digest data to make decisions that can impact millions of customer orders, or to lead people and engage the team so they feel safe, supported, valued and as effective as possible.  We understand the dilemma because we’ve been there, and now we can say you don’t have to compromise! 

Our unique approach helps identify existing opportunities within your business.  Whether it’s dated controls, end-of-life equipment, limited automation, glitchy software, or lack of information, Top Hat Engineering is your one stop shop for bringing life back into the warehouse, catching up with the 21st century, and balancing visibility with control. 

To start, our Solutions Advisors meet with you and your team to understand your operation, clearly outline your objectives and provide recommendations on where you can get the best improvements out of your systems or operations.  They work to map your facility, study your processes, and provide feedback on where automation may be helpful.  On the back end, once you’re up and running with a new solution, they can remain behind and serve as a trusted advisor to help tweak procedures, train operators, and get you comfortable with your new investment and technology. 

Our Solutions Design team works as an agnostic integrator, capable of pulling in the best automation solutions to address your warehouse needs.  They work within the parameters of your existing facility to help with brownfield conversions, unique solutions, and custom approaches, while carrying out the full design process so there are no surprises, no compatibility issues, and no headaches for you. 

Additionally, our Controls Engineers provide smooth integration to tie it all together; whether it’s updating outdated PLC-2 or PLC-5, complete system recontrols or helping you move away from the big provider packages so you can take maintenance and engineering back in house. 

That’s just the start!  Beyond the benefits of enhancing your current hardware and controls, we have something at the core of our business that doesn’t require nuts, bolts or robots, and it’s as simple as using all the information you already have within your existing Warehouse Management System.  We’re proud to say we have developed the first Warehouse Optimization System (WOS), ClarityWOS, that truly moves from executing and managing, to optimizing.   ​

  We manage the processes, so you can lead the people. 

ClarityWOS helps bridge the gap between the various dashboards and data points that your leaders engage throughout any given day and ties it all into one software interface, resulting in real-time, accurate, actionable data at your fingertips that provides recommendations based on machine learning of your operations cycles. 

ClarityWOS is comprised of five modules, two of which are on premises, and three that are cloud-based.  These modules are capable of being purchased as a full suite or individual SaaS (Software as a Subscription) modules, and when wholistically implemented they create an eco-system that manages all the functions within the four walls of your warehouse. 

1. Clear Flow is the brain behind ClarityWOS.  This module focuses on task and order optimization ensuring your work volume is balanced and prepared to meet Critical Pull Times, and serves as our most advanced module designed to streamline workflows, reduce delays, and ensure seamless task execution while meeting operational performance indicators.  Know where every order is at any phase of the carton lifecycle and how it impacts your site’s throughput. 

2. Clear Gear helps provide dynamic flow control to all your automation and enables the ability to continue to automate task assignments, streamline control over automation systems, and provide real-time visibility into your warehouse’s performance.

3. Clear Team manages your labor by providing recommendations on where to assign team members where you need them most, working off the same machine learning, historical data insights as Clear Flow.  Clear Team provides accurate labor forecasting, performance metrics, and instantaneous labor assignments to keep your operation moving. 

4. Clear Slot is the pinnacle of inventory management – receive, inventory and replenishment all automated, and approved with the click of a button.  Real-time recommendations help manage Cross Docking and Dock-to-Stock, all while backed by alerts and visualizations. 

5. Clear Pick is your ultimate access to the best picking devices, messaging and ergonomics on the market. These tools equip your team with everything necessary to automate tasks, improve quality control, minimize transaction time, track user performance and message individuals or groups to streamline communication. 

ClarityWOS is the next level of warehouse software, helping your leaders with real-time data and recommendations.  Our software coupled with the best solutions advising, engineering, and controls experience in the business, can help tackle any obstacle you may be facing.  Let us manage the processes so you can lead the people.  Reach out to us today and see what ClarityWOS and Top Hat Engineering can do for you!

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The articles from these contributors are based on their personal expertise and viewpoints, and do not necessarily reflect the opinions of their employers or affiliated organizations.