ited
One-Stop Shop for Every IT and Technological Need

In a world where the needs of businesses have evolved from appointing IT service firms with a ‘break and fix’ model or engaging multiple MSPs for managing their technologies, we act as one-stop partners holistically managing their intricately connected technologies, cost-effectively and conveniently,” says Eric Bigras, co-CEO of ited.

The pioneer of technology service providers (TSPs), ited supports SMEs and public organizations in implementing enterprise-grade, high-performing, secure, and cost-effective IT solutions that align with their strategic objectives. It develops and provides comprehensive technology solutions encompassing data backup, internet connectivity, security systems, IT/governance management, VOIP, and hybrid, public, and private cloud infrastructure hosting through its Project Office. It has complete control over the production process of the solutions, ensuring the highest quality and meeting clients’ every IT, technology, and cyber security need.

“To provide clients improved IT budget management and increased return on investment (ROI), we also ensure productivity optimization and offer cost reduction strategies for their IT operations,” says André Lajoie, co-CEO of ited.

ited prioritizes the quality of its offerings over quantity. It takes a value-focused approach and builds long-term relationships so that clients’ IT becomes a strategic asset for their growth. It deploys a virtual chief information officer (vCIO) department consisting of ex-entrepreneurs with technical expertise and experience in managing companies capable of understanding every challenge and need of clients. They partner with clients and provide strategic guidance to ensure their digital transformation efforts align with business objectives.

The vCIOs also go beyond providing daily IT support and rigorously monitor clients’ IT operations and technologies that drive productivity. Every three months, they review clients’ technical and operational accounts by assessing IT activities and analyzing customer interactions. This optimizes productivity while reducing the total cost of ownership, and clients can save maintenance costs, enjoy healthier IT infrastructure, and fund the improvement of their systems towards digital transformation.

ited is a part of the Alan Allman Associates, an ecosystem of consulting firms specialised in digital transformation. It also partners with market leaders like AWS, Bell, Acronis, Cisco, CrowdStrike, Dell, Datto, ConnectWise, HP, Lenovo, Microsoft, and Videotron, whom clients seeking one-stop solutions can access under one roof to gain expertise and obtain complementary solutions.

Differentiating ited is its ability to create value with technology rather than simply implementing it. It measures customer satisfaction in each engagement and sends surveys to ensure that clients’ needs are addressed adequately. If clients are not fully satisfied, it asks them to suggest improvements and trains its experts to mitigate the shortcomings.

To provide clients improved IT budget management and increased return on investment (ROI), we also ensure productivity optimization and offer cost reduction strategies for their IT operations

ited’ roster of over 2000 satisfied clients is a testament to its success. Its capabilities to provide top-notch IT solutions were demonstrated when it helped a Canadian manufacturer re-evaluate their server fleet renewal project. Instead of simply replacing existing technology, it understood their needs, redesigned their environment, and collaborated with server manufacturers for a customized solution. They achieved 32 percent savings on their initial budget, allocating funds to replace outdated computers and enhance productivity.

Its diverse expertise, one-of-a-kind operational model, and approach to prioritize cost reduction and comprehensive IT management positions ited as the technology partner businesses need amid the ever-evolving IT landscape.