Keep IT Simple (KIS)
Providing Optimized, Full-Service IT Solutions

IT service management has gained renewed focus in the post-COVID-19 world. To thrive in the modern business world, organizations need a managed service provider (MSP) to help them move through the thickets of the expansive IT landscape and streamline their processes. Keep IT Simple (KIS) is a frontrunner in this regard. CRN has named KIS to its MSP 500 list in the Elite 150 category, recognizing its forward-thinking approach to delivering managed services to help businesses stay ahead.

This recognition comes when the demand for MSPs is at an all-time high. Businesses increasingly look for MSPs that proactively manage their IT infrastructure and end-user systems, ensure security, and streamline cloud migration. As a trusted MSP, KIS is adept at all these and more.

KIS offers a full-service IT solution, simplifying the process of configuring, optimizing, and maintaining cloud and on-premises infrastructure for clients. Carrying the expertise needed to solve complex IT challenges, its flexible, scalable solutions grow with client businesses. Besides cloud and virtualization services, it delivers information security and consulting services for proactive network maintenance to clients across California and beyond.

“Through face-to-face interactions with clients, we determine their specific needs associated with cloud migration. We customize our services and capabilities to help them increase operational competencies, lower capital expenditures, and improve workflow and IT reliability,” says Sean Canevaro, CEO of KIS.

However, moving to the cloud covers only 30 to 40 percent of a business’s IT responsibilities. Even after migration, a company with 200 employees may have that many computers, 50 printers, 40 to 50 access points, a firewall, a router, and a camera to be managed on-premises. This enormous amount of IT asset management makes up about 70 percent of the total IT responsibility.

Offering its offshoot service, ITAAS, KIS takes ownership of client assets and devices, whether in the cloud or on-premises, and maintains them long-term. From a security standpoint, KIS regularly supports, upgrades, and updates the devices and systems, delivering a worry-free experience.

Building trusted relationships with clients, KIS works with them on a one-on-one basis to comprehend their business processes and pain points. The team then identifies all potential solutions and helps clients choose the best path forward. KIS engineers implement the chosen solution while educating clients on relevant technical and security issues for successful mitigation.

Recently, a client sought KIS’s assistance in implementing a new video surveillance system and access control for their doors. While working on this project, KIS’s team encountered a server outage in the client’s virtual platform, which their current partner struggled to resolve. Utilizing their experts’ expertise and experience, KIS was able to resolve the issue and get the client’s system back up and running smoothly.

As a result of working with numerous clients, KIS has recognized the importance of tailoring its services to meet its client’s needs. Unfortunately, traditional public cloud providers do not always permit the adjustment of service sizes when necessary. KIS addresses this issue by implementing ‘right-sizing,’ which involves analyzing the clients’ IT infrastructure and personalizing services to accommodate their operations.

Many clients have benefited from the ‘right-sizing’ service as it has allowed them to reduce their overall IT expenses in the first year by only paying for what they require, unlike the public cloud. This is particularly advantageous for small businesses that only need a portion of the package.

Currently helping another client migrate about 15 terabytes of data to its cloud, KIS will manage all their on-premises equipment through a standard managed service provider model to ensure zero downtime. The client will become completely free of their IT responsibilities and able to focus on higher-order, business-critical tasks, in exchange for a consistent monthly expense to manage and operate all IT aspects the client requires.

Besides supporting network infrastructures through comprehensive and cost-effective offerings, KIS goes above and beyond to help clients manage critical situations. For example, as ransomware attacks are common today, cyber insurance companies are stricter with their guidelines. They insist that clients read, understand, and follow up on nearly 30 guidelines, such as multifactor authentication, to be eligible for claims processing and reimbursement.

Through face-to-face interactions with clients, we determine their specific needs associated with cloud migration. We customize our services and capabilities to help them increase operational competencies, lower capital expenditures, and improve workflow and IT reliability

KIS has developed a new service to help clients understand and comply with their cyber insurance carrier’s security guidelines to ensure complete coverage and protection. It helps translate technical jargon into accurate, actionable information and enables them to understand what’s in place and what’s amiss so they can be confident about making legitimate claims.

Backed by technical principals with over 100 years of combined experience in network systems support across verticals, KIS has been involved in thousands of successful projects, implementations, upgrades, and mission-critical emergency repairs. Partnering with experts across multiple practice areas ensures client satisfaction with every project, whether an enormous cloud overhaul or staff augmentation to keep their operations running.

These competencies have helped maintain high client retention rates. A client-centric mindset, commitment to providing best-of-breed solutions, and ensuring stability and continuity in the often volatile world of IT enable KIS to remain a leader in the industry.