Signature Aviation

Josue Santiago is a seasoned strategic executive with over two decades of experience spearheading business transformation through positive change and adoption of strategic, operational and human capital initiatives. Over the years, he has helped numerous leading organizations leverage new processes, automated tools, modern IT solutions and workforce integrations by adopting best practices and establishing high operational standards.

His expertise as a people and communication strategist has been influential in attracting, cultivating and retaining talents that deliver on business goals. At Signature Aviation, a multinational aviation services company, he plays an important role in technology architecture, IT capital planning, program management and quality assurance to streamline and improve organizational design efforts. Santiago delivers large-scale, company-wide IT strategies to modernize the company’s technology portfolio and elevate the user experience for customers and team members alike.

Santiago believes that the true transformation of business must involve the evolution of key employee roles along with the implementation of new systems. He channels his efforts into determine the company’s guiding principles and governance plans to achieve organizational effectiveness, ensuring that they are best structured to meet short and long-term goals. As the VP of transformation at Signature Aviation, he launched their first transformation center of excellence and established a global team that delivers corporate and HR strategies within two years of his operation. He now chairs an architecture governance board responsible for ensuring the efficient use of IT resources and assets.

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In one instance, as the director and head of HR transformation and strategy at Royal Caribbean Group, Santiago attracted and retained numerous talents by launching numerous key programs. This helped reduce the hiring time by half and created transparency for career progressions. He also managed a multimillion-dollar budget and served as the chief human resource officer, engaging with senior executives to identify opportunities and save significant amounts of capital.

Santiago holds a number of certifications and licenses, including emotionally intelligent leadership and executive coaching certification and positive business and societal change appreciative inquiry certification. Prosci, a global leader in change management research and solutions, also issued him a license to operate as a change management practitioner. This enables him to set corporate strategic direction by facilitating business-planning workshops with leadership teams. He also engages and informs the public and stakeholders by managing crisis communications.

The ability to lead at the intersection of digital transformation and modern human capital solutions makes Santiago an impeccable leader in the industry. His change management efforts and adept communication strategies is contributing to build trustworthy and high-performing teams that goes the extra mile to achieve success.