Ferraro Foods

Every business drive towards best-in-class customer service and experience. In manufacturing and/or distribution, production operations are key to ensuring high customer satisfaction. Implementing and leveraging supply chain or warehouse efficiency tools such as a WMS system, product selection/put-away validation, or even proof of delivery systems ensuring the customer’s product is delivered on time and in full are valuable systems helping drive overall customer satisfaction.

As most experienced IT leaders know, with most new technology rollouts, there is a learning curve and adjustment period; however, once properly trained and implemented, businesses should see a reduction of errors and efficiency gains helping improve the overall experience for the customer and the company operation as well.

“When rolling out Warehouse Management System (WMS) technology tools like [radio frequency] scanning or other pickings, packing, and shipping efficiency tools, it’s best to deploy them with user-friendly interfaces along with sufficient user training. Plan for a lull in productivity as part of the learning curve; when everyone is accustomed, the business should see an increase in productivity.”

Understanding your business and customers – Technical Advantages

 ​The world has become accustomed to readily available data at their fingertips, allowing customers to access their transactional information via a mobile device. Real-time access has become a norm 

Whether working in hospitality, food, healthcare, or pharmaceuticals, every business has its own set of practices, guidelines, and applications to operate successfully. Identifying the pain points of your business and collaborating with organizational leaders to help solve the need with technology is the key to success. It’s important to put yourself in the customer’s (or clients’) shoes to understand and capitalize on their feedback; good or bad, the customer’s voice matters.

Many organizations today provide a secure online platform allowing customers to view existing orders and order history or even apply for PCI-compliant payments. “The world has become accustomed to readily available data at their fingertips, allowing customers to access their transactional information via a mobile device. Real-time access has become a norm”.

It is also beneficial to understand how your competition is different from your business and what your customers value from that difference. You may learn who your real competitors are and what benefits or technical advantages they may have over your business. This helps initiate conversations around how to make your company become more efficient internally and externally and address areas for business improvement by leveraging technology.

Tight Security, Dependable Partners.

Across any industry, balancing technology applications with ease of use while adhering to cybersecurity best practices is critical in protecting a company’s IT infrastructure, employees, and customers. It’s no secret that cyber threats have grown immensely over the years.

Attackers are more robust and advanced in finding ways to penetrate businesses, whether through workstations, servers, or mobile devices; educating your staff on cyber awareness is your first line of defense.

“When it comes to attacks, it’s a matter of when you’ll be targeted and not if. The best you can do is make your environment secure enough where the attackers cannot penetrate and will therefore move on.”

While no one can guarantee complete protection, ensuring security best practices, such as regularly scheduled high complexity password resets, multi-factor authentication (MFA/2FA), network traffic monitoring, data encryption, security patches, etc., are critical protecting an organization and customers. These are fundamentals to safeguard your operating systems, software, and networks most vulnerable to cyber-attacks.

Partnering with MSSPs and Security Operation Centers (SOC) is a step in the right direction if you lack in-house talent. In addition, having a collaborative relationship with security experts is extremely beneficial when planning preventative maintenance on your hardware and application stack.