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Amrish Singh, founder and CEO“Businesses in this segment are facing numerous profitability challenges due to increased expenditure, climate change, and inflation. They are also struggling to onboard qualified candidates who can optimize the customer experience. The smartest way to address this issue is the implementation of cutting-edge technology,” says Amrish Singh, founder and CEO, Liberate.
However, technology adoption is often a complex process and demands a significant investment. Liberate’s low-code/no-code platform relieves insurance companies from expensive large-scale technology upgrades at a fraction of the cost.
Liberate has designed two major software solutions to drive clients toward success. The first one is the customer experience platform that insurance providers can use to create any digital customer experience, including a digital FNOL or digital servicing experience, obviating the need for call centers.
The other software solution from Liberate is the workflow automation platform that allows insurance companies to automate complex workflows without any manual intervention. Take claims processing, for instance. It typically requires significant time and effort from claims adjusters and other stakeholders. Liberate’s platform fully automates the process, leading to improved customer experience and cost reduction. Also, employees are freed from mundane manual tasks, which boosts their morale and makes them more efficient.
Liberate follows a detailed, step-by-step process for assisting clients. It starts with a discovery call to understand the issues that clients face. The company then enables clients to utilize its library of pre-built use cases or templates to streamline the solution design process. For example, Liberate has created a large library of digital FNOL solutions for auto insurance, home insurance, and commercial insurance. Clients can use these templates to go live without long and costly implementation cycles.
“We don't give our customers a Swiss army knife and tell them to create something on their own. We provide a set of pre-fabricated, pre-designed use cases as a jumping-off point for clients to use our local platform,” says Singh.
The robust solutions the Liberate offers have been used in multiple scenarios. In one instance, many of its clients run call centers to accept claims, which is resource intensive. Liberate enables these clients to replace call centers and conduct straight-through processing of claims. Simultaneously, many insurance companies utilize its solutions to make the underwriting process more efficient by automating data collection and risk analysis.
Another interesting use case is of the insurance agencies that rely on multiple technology solutions to run their daily operations. Connecting the different systems is no less than an uphill journey. Liberate’s solutions facilitate connectivity as an automation middleware.
Businesses in this segment are facing numerous profitability challenges due to increased expenditure, climate change, and inflation. They are also struggling to on-board qualified candidates, who can optimize the customer experience. The smartest way to address this issue is the implementation of cutting-edge technology
Another interesting use case is of the insurance agencies that rely on multiple technology solutions to run their daily operations. Connecting the different systems is no less than an uphill journey. Liberate’s solutions facilitate connectivity as an automation middleware.
The most notable aspect that sets Liberate apart from other players is its library of hyper-focused use cases in the insurance sector. More importantly, it provides the blend of back-office process orchestration or automation and front-end digital experiences, often unseen in the insurance sector.
“We believe in gradual change and progressive modernization instead of radical transformations. That's a significant benefit of our technology—clients don't have to lift and shift their tech stack, which sometimes carries many risks. Instead, they can gradually do so,” says Singh.
Indigo Insurance Launches Liberate Digital FNOL
Friday, June 09, 2023
PALO ALTO, Calif - Liberate Innovations Inc. (Liberate) low-code SaaS platform, automating its auto insurance First Notice of Loss (FNOL) workflow.
Digital FNOL automation is a top priority for Indigo. The tech-forward, customer-centric P&C insurance carrier sought an experienced partner that could quickly and easily launch a digital self-service FNOL, eliminating the need for emails and data entry, by seamlessly populating their core system with FNOL data. In addition, they needed a team that could manage implementation for them, without overburdening their limited IT resources.
“As a digital insurer, we feel it’s important to facilitate a modern customer experience,” says Nick Brierly, Indigo’s Chief Operating Officer. “In addition, we wanted to lay the groundwork to begin making automated claims decisions,” he adds.
Liberate quickly emerged as a top digital FNOL contender, thanks in part to their deep understanding of insurance. “Sometimes when you work with tech teams, you have to spend hours educating them about the insurance business. That isn’t the case with Liberate. During implementation, they saved us a lot of time because they already understand insurance processes – in fact, they’ve been able to handle 75% of project implementation with very little involvement from us,” explains Brierly.
Speed to market and ease of system integration were also important. With Liberate, Indigo could go live with digital FNOL in a few months, and they could easily integrate their new digital FNOL workflow with their existing policy administration/claims platform — a top-tier core system. “We prefer to work with modern, agile companies because they share our desire to drive change very quickly,” Brierly says. “Liberate checked that box, and then, when we learned that Liberate could easily integrate with our core platform, we knew we found the right partner,” he adds.
Just four months later, Indigo went live with a comprehensive digital FNOL, and Brierly couldn’t be happier with the implementation process and the final outcome. “The Liberate team is professional and enjoyable to work with. It’s been a refreshingly easy experience, and I wholeheartedly recommend Liberate to other insurers,” Brierly says.
Jason St. Pierre, Chief Product Officer for Liberate agrees. “The project has gone very smoothly and we’ve been able to use our low-code platform and library of ready-to-go FNOL templates to streamline the entire process and give Indigo the most comprehensive digital FNOL experience in the industry. The result is a faster, more cost-effective and easier-to-maintain system that positions Indigo for rapid growth.”
The Liberate Digital FNOL solution reduces the need for manual intervention and data entry, leading to clean structured data thereby reducing claims cycle time and lowering operating costs. With reflexive forms, rich interactive components like Google Maps, pre-fills, out-of-the-box integration with third-party data sources, and logic tree customization to trigger different processes for different loss types, Indigo will operate very efficiently from a streamlined, all-in-one claims interface. In addition, they will deliver the easy, innovative and automated experience their policyholders expect – ultimately raising their Net Promoter Score and increasing policyholder retention rates.
Company
Liberate
Management
Amrish Singh, founder and CEO
Description
Liberate is a dynamic insurtech company that is revolutionizing the legacy of managing insurance policies and claims. It is a modular, cloud-based SaaS platform that empowers P&C insurance companies to streamline their processes, reduce costs, and provide a better customer experience.
