Modus21
Bringing Right People and Technologies together for Right Process

Business Process Management (BPM) implementations involve and are generally driven by executives closely associated with the process. These executives are also responsible for business performance. Unfortunately, they often lack an understanding of how process management can deliver value and directly impact business performance. Adding to the complexity is a noticeable lack of investment in the staffing necessary to execute and maintain mission critical implementations. Even when an implementation overcomes these hurdles, the metrics necessary to evaluate the on-going success of the implementation are often missing or poorly defined. Modus21 employs a different approach toward these challenges by tackling them in the early stages of the effort and working with clients to mitigate any issues before they impact the implementation. This includes demonstrating for executives how their BPM implementation is directly connected to meeting corporate goals.

The Modus21 approach is defined by the fact that operational efficiency and organizational effectiveness are only achieved through proper alignment of the right people, process and technology

Modus21 is a consulting firm which specializes in business and technology alignment. As a pure consultancy, they have adopted a vendor agnostic approach and do not engage in re-selling software. The company’s primary services focus on three key areas: business architecture, business process management, and business intelligence. The Modus21 approach is defined by the fact that operational efficiency and organizational effectiveness are only achieved through proper alignment of the right people, process and technology.

“Our solutions are designed to provide value by leveraging existing IT or implementing appropriate technology when necessary. Our approach maintains this focus on value–both perceived and quantifiable. In case of insufficient buy-in, the project is not selected”, informs Peter Woodhull, CEO. Currently, many BPM implementations are inappropriate for reuse across business processes within an enterprise. Modus21 spends significant time helping organizations identify different ways of integrating BPM products to meet strategic business objectives.

Modus21 has implemented several dozen technologies within 100+ projects of varying natures, sizes and industries. Recently, the company worked with a medium-sized international development organization to identify ways to streamline operations while maximizing the ability to execute projects and deliver services to constituents around the globe. Modus21 worked intimately with the client to perform a comprehensive Business Architecture analysis as well as a Process Analysis of its project execution methodology. Through these analyses and modeling exercises, Modus21 was able to identify real and immediate ways the organization could streamline its operations, deliver greater value to beneficiaries, reduce costs, and increase its throughput. “We have just started working with the client to consider how the appropriate application of technology could multiply the improvements they have already realized”, says Peter.

“Modus21 is a small business which follows a highly value-driven approach. Our continued success has been fueled by better delivery on a daily basis. Our Business Architecture services are a direct response to the realization that the primacy of technology architecture is being upended as business users gain significantly greater control over IT solutions,” continues Peter.

Since its inception in 2004, Modus21 has advanced to be the trusted partner of their clients with respect to the ability and knowledge necessary to resolve mission critical problems. To retain that trust, the firm engages in a constant learning process, which in turn, forms a part of their value-based approach.
Following their exceptional success in the insurance and supply chain verticals, the firm is currently targeting the healthcare market to expand their service offerings and proliferate outcome-based service delivery. Additionally, they have plans to strengthen their international presence.