NetScout Systems has been recognized by CIOReview Magazine as the recipient of “Top 20 Networking Solution Companies - 2015,” based on our proprietary methodology, reflecting its position in the industry. This profile has been developed by the CIOReview research and editorial team based on insights from an interview with Anil Singhal, Founder & CEO.

NetScout Systems
Scouting Networks to Provide Vantage Points

Anil Singhal, Founder & CEO

When Henrik Balmer became the CIO of a startup, balancing the act of ‘managing risk and driving innovation’ was the first objective in his mind. However in a company with multiple business lines, the main challenge that awaited him was the lack of ‘a single vision of truth’ of what transpires over the company’s network and the overall service delivery infrastructure, which is necessary to manage the changing sands of technology. This fact hindered him—like many of his peers—from efficiently delivering new applications and services.

Balmer’s case is not unusual; it’s indeed widespread in the industry. As more and more business and activity is conducted over the network, CIOs are stuck without a way to understand how their new initiatives will impact the enterprise. Though the technology to overcome this constraint was virtually non-existent a few years ago, Anil Singhal, a futurist and a technocrat changed this reality. Through NetScout, Singhal introduced into the market the patented technology— Adaptive Service Intelligence (ASI)—which is prevalently used today by multi-million dollar enterprises, and delivers the ‘constant vision’ required by the CIOs to make impactful decisions. NetScout’s ASI technology not only delivers the CIOs with operational insight necessary to drive competitive differentiation, but also helps them in their transition into the virtual world, the cloud and beyond.

ASI Technology-The Core of Network Intelligence
Established on the belief that the ‘networks will be at the heart of businesses in the future’, NetScout, today has made ASI at the core of all its offerings. ASI technology allows CIOs to have a singular view of service delivery regardless of platform, architecture, OS or application. “ASI derives its power from the traffic data—the truth behind every network,” says Singhal, founder, president and CEO, NetScout Systems. “If you really want to get down to the root cause of any issue, you need to be analyzing the direct transactional traffic traversing the network; and ASI makes this possible,” he explains. ASI converts traffic data into the ‘intelligent’ metadata in real-time, which can then be used for service assurance, cyber security, Business Intelligence (BI) and Big Data analytics.

"By understanding what normal behavior is, we can detect anomalous behaviour and get in behaviour and get in front of problems before they become problems."

The company’s patented technology provides trusted and comprehensive real-time insight into performance of the network, applications and user communities. All these capabilities enable CIOs and other IT staff members to predict, preempt, and resolve network and service delivery problems while facilitating the optimization and capacity planning of the network infrastructure. “By viewing the overall traffic patterns and analyzing transactional data, CIOs can better understand what the network and the other service delivery infrastructure components can handle and where they need to expand or contract in computing or bandwidth,” notes Singhal.

The most tangible ROI delivered by NetScout’s products is the time savings to IT staff—a by-product of fast problem resolution. Superior reporting and planning capabilities along with improved business productivity and reduced

operational expenses are some of the other perks that customers experience after deploying NetScout’s solutions.

Helping Companies Re-define Service Delivery

“Years of transformation have taken us to a position where our solutions are widely used to collect, correlate, contextually analyze and organize traffic data associated with key services within an enterprise, from key vantage points on the network,” says James P. McNiel, vice president, worldwide marketing, NetScout Systems. Enterprise IT can now monitor the performance of all their business services and gain a meaningful and contextual view of all interrelationships and dependencies across service delivery components. “This can go a long way in detecting anomalous behavior and get in front of problems before they become real problems,” McNiel adds.

With a unique and sustaining dual-market strategy, NetScout is effectively leveraging its strong expertise in understanding the delivery of IP-based applications and services to address the increasing level of challenges of today’s complex service delivery environments. Network and application analysis capabilities offered by NetScout provide deployment-proven valuable insight into the dynamic nature of data, voice and video services running across modern IP networks. They also protect the clients against service outages and assure a high quality user experience.

NetScout’s nGeniusONE platform enables IT organizations to dramatically improve service quality and evolve their service management model from a reactive approach—that responds to complaints—to a more proactive model—that enables IT to get in front of problems before they become problems. Consequently, IT organizations can assure the delivery of services from data center to the desktop while freeing up scarce resources to spend time on more strategic initiatives.

A Service-Centric Approach

The traditional bottom-up triage methodology based on multi-vendor silo-specific Network Performance Management (NPM), Application Performance Management (APM), and log data analytics tools is ineffective and does not offer service-centric triage capabilities to IT organizations. This approach relies on data, which is spread across multiple, disparate tools, and therefore, conceals the holistic real-time end-to-end view of the multi-tier service delivery infrastructure and the interrelationships and dependencies across its components.

Our patented ASI technology converts traffic data into structured metadata, in real-time

NetScout’s Service Delivery Management solutions address these limitations and bring rapid return on investment to IT organizations with proactive service triage methodology. This top-down methodology is based on one cohesive, consistent set of metadata for enterprise-wide services generated by the patented ASI technology, and offers a meaningful and contextual view of all interrelationships and dependencies across all service delivery components in physical, virtual, and hybrid environments. It allows IT to detect service

degradations in real-time and before large number of users is impacted.

Consequently, IT organizations can become more agile, effectively manage their health, better leverage their existing investments, and roll out new services with confidence. It also helps them to simplify managing operations, while reducing performance issues and costs.

Partnering For a Difference

NetScout’s success and leadership philosophy is proven by the number of customers and employees that have been with them for many years. According to research by Sevcik and Wetzel, NetScout is the vendor most frequently used by top-performing organizations. Leveraging a global direct sales force and a strong network of partners around the world, NetScout provides a comprehensive, sophisticated and widely-deployed service-delivery management portfolio toolset that has been chosen by top-tier Fortune 500 corporations. The target industries include financial services, healthcare, Internet, manufacturing, retail, technology, telecommunications, and utilities. Whereas, in the public sector, NetScout provides professional services for its federal government customers to help them meet the Security Technical Implementation Guides and Trusted Internet Connection specifications.

For an elaborate understanding of the functionalities of NetScout’s solutions, consider the case involving a major cable network operator in the United States. With the nationwide rollout of a new WiFi hotspot service, the client needed to assure the performance and availability of service, as well as provide meaningful data to understand usage patterns across more than 2000 hub sites located across multiple strategic locations. Because all existing users would have access to the WiFi infrastructure as part of their service bundle, maintaining satisfaction levels through this additional service was an essential consideration to, build brand loyalty, and reduce customer churn.

Implementing NetScout’s nGenius solution to monitor their WiFi services, the cable operator gained extensive visibility into the health and performance of their WiFi services. This assured service availability and gave the cable operator visibility into subscriber usages patterns of the WiFi service, which is critical for capacity planning. The solution also helped the client monitor their Video-on-Demand (VoD) service to assure application performance, service levels, and optimized network troubleshooting.

Unlocking Innovation for the Future

NetScout believes in making its products future proof. “The nGenius product line, which was started in 2000, is still viable and many times more powerful in 2015,” affirms McNiel. “This shows that we are very focused on growing our entire product line capabilities to monitor, analyze and protect networks of all sizes,” he explains. The company’s latest acquisition of Danaher’s Communications, is bound to add more technology diversity and help them enter into the Cyber Intelligence arena.

“We realized that taking on the responsibility of supporting service providers and enterprises alike in the new ‘always connected’ paradigm is a daunting task–one that takes substantial resources and global reach,” reveals Singhal. “To that end, we have embarked on a journey to acquire and integrate strategic assets from our partners to help accelerate our vision of a more reliable and predictable connected world,” he concludes.

NetScout Systems

NETSCOUT Introduces Mobile Security for 4G/5G Networks

Tuesday, June 20, 2023

WESTFORD, Mass. --NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT) today introduced Arbor® Sightline Mobile and MobileStream to answer mobile network operators’ (MNO) need for scalable, real-time visibility, detection, and mitigation of threats that can impact the performance and availability of 4G/5G mobile consumer services and network infrastructure. As the market leader in carrier-grade service assurance solutions, NETSCOUT continues to expand its Visibility Without Borders® platform by combining its best-of-breed mobile network telemetry capabilities with its market-leading DDoS protection technology to provide MNOs with a unique solution to identify and eliminate malicious traffic before it impacts subscribers and the network.

According to recent reports, global mobile data traffic will increase four-fold between 2022 and 2028 to more than 325 exabytes per month, led by the growth in consumer IoT devices, mobile gaming, and the rollout of 5G. Unfortunately, mobile threat activity is expanding in tandem with this traffic growth. NETSCOUT’s DDoS Threat Intelligence Report identified a 79% increase in DDoS attacks targeting mobile subscribers from 2020 to 2022. And, with ever-growing numbers of vulnerable consumer devices connected to mobile networks, directly or via fixed wireless access (FWA), many of the same botnet-related problems plaguing wireline networks are now threatening mobile services.

“Mobile network operators are facing new security challenges as they expand their enterprise and consumer broadband offerings,” said Patrick Donegan, founder and principal analyst, HardenStance, Ltd. “NETSCOUT is combining its proven Adaptive Service Intelligence (ASI) deep packet inspection and Arbor Sightline threat detection technologies to provide mobile network operators scalable, cost-effective visibility into their customers’ mobile core traffic so they can identify and manage threats before they impact their services and reputation.”

The new Arbor Sightline Mobile provides MNOs with comprehensive visibility into their mobile traffic to detect and manage cyberthreats in a scalable way not previously available to quickly eliminate mobile subscriber and device disruptions. Arbor Sightline Mobile consumes user and control plane telemetry streamed from NETSCOUT’s MobileStream network monitoring instrumentation. MobileStream uses NETSCOUT’s patented ASI to extract meta-data from 4G/5G traffic as it traverses the mobile core – enabling user traffic visibility to be correlated with subscriber and device identities for real-time threat detection, attribution, reporting, and analytics at network scale.

“As consumer mobile traffic continues to grow, and consumers treat mobile and fixed connectivity interchangeably, it’s become essential for MNOs to manage performance and availability threats within their mobile networks just as they do in wireline,” stated Darren Anstee, chief technology officer for security at NETSCOUT. “Seeing what’s happening inside the mobile network enables detection and ultimately mitigation of inbound, outbound, and cross-bound threats, helping operators best protect their services and customers.”

NETSCOUT Introduces RAN Analytics for Carrier Aggregation

Tuesday, October 03, 2023

Smart Data Enables Intelligent Automation and RAN Optimization Amid Increasing 5G Network Complexity

WESTFORD - NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS protection solutions, today introduced RAN Analytics for Carrier Aggregation, a new solution that offers unique insights into carrier aggregation patterns to help mobile operators achieve superior performance and a better subscriber experience with high-speed LTE and 5G deployments.

As mobile operators seek to make the most of newly allocated and reassigned spectrum licenses to reach maximum 5G throughput, carrier aggregation techniques increase overall bandwidth. However, using multiple carrier frequencies across millions of LTE and 5G cells introduces new layers of assurance and troubleshooting complexity. Determining the root cause has been a manual process. NETSCOUT RAN Analytics for Carrier Aggregation addresses this challenge by giving mobile operators the automated root cause analysis visibility needed to identify, investigate, and resolve performance issues and accelerate the return on their spectrum investments.

“Carrier aggregation analytics offer the key to automatically determine the root cause of carrier aggregation performance which unlocks the full potential of high-speed LTE and 5G services since single call analysis is no longer viable or cost-effective,” said Paolo Trevisan, AVP of product management at NETSCOUT. “With our solution, mobile operators can address multiple critical questions about the viability and performance of their carrier aggregation approach, including usage, performance, efficacy, and quality. This powerful capability provides an understanding of critical factors like most frequently used and failing carrier band combinations, which band combinations add unwanted complexity to the network, and what root causes are leading to radio connectivity failures.”

RAN Analytics for Carrier Aggregation is vendor agnostic, 3GPP compliant, and uses NETSCOUT’s Smart Data, making it highly scalable and suitable for networks of any size and at any stage in the 5G lifecycle. Additionally, the data is available for export to Open RAN automation systems, data lakes, and other third parties using a robust, industry-standard interface.

NETSCOUT ALERT: Bragar Eagel & Squire, P.C. is Investigating NetScout Systems, Inc. on Behalf of NetScout Stockholders and Encourages Investors to Contact the Firm

Thursday, October 26, 2023

NEW YORK: Bragar Eagel & Squire, P.C., a nationally recognized stockholder rights law firm, is investigating potential claims against NetScout Systems, Inc. (“NetScout” or the “Company”) (NASDAQ: NTCT) on behalf of NetScout stockholders. Our investigation concerns whether NetScout has violated the federal securities laws and/or engaged in other unlawful business practices.

NetScout is a company specializing in the design, development, manufacturing, and marketing of computer network and business software application performance products. This includes data collection devices and analysis as well as presentation software.

On October 16, 2023, NetScout released its preliminary financial results for the second quarter of 2023. In these results, the company announced a reduction in its annual outlook, attributing it to a decrease in order conversion.

Following this announcement, the price of NetScout shares experienced a decline of $4.58 per share, representing approximately a 16.6% decrease. The shares dropped from $27.59 per share to a closing price of $23.01 on October 17, 2023.

If you have acquired NetScout shares and suffered financial losses, are a long-term shareholder, possess relevant information, wish to learn more about these claims, or have questions regarding this announcement and your rights or interests related to these matters, please reach out to Brandon Walker or Marion Passmore via email at investigations@bespc.com, by phone at (212) 355-4648, or by completing the contact form provided. You will not incur any costs or obligations by doing so.

NETSCOUT Research Finds 97% of Enterprises Experienced Major UCaaS-Related Outages in 2023

Tuesday, April 23, 2024

Outages Can Cost up to $1,000,000 or More in Lost Sales and Productivity

WESTFORD, Mass --NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS protection solutions, today released research that analyzes the challenges IT teams face in monitoring and troubleshooting Unified Communications as a Service (UCaaS) tools as the need to support more Software as a Service (SaaS) applications grows.

One significant finding is that nearly all enterprises (97%) experienced at least one major UCaaS incident or outage in 2023, lasting at least a few hours and affecting broad functionality, with 64% of respondents estimating associated losses of at least $10,000 in sales and productivity. Forty-seven percent of enterprises with annual revenue over $10 billion estimated losses of $100,000 to one million dollars or more.

Additional findings include:

• Enterprises with remote sites like branch offices, warehouses, factories, satellite campuses, healthcare clinics, and retail locations are more heavily impacted by increased complexity, with more than 75% of help desk tickets requiring at least a few hours to resolve.

• AI features are important to IT decision-makers when selecting new UCaaS platforms, especially AI prioritization of messages by urgency, AI-editing for spelling/grammar, and AI-generated text summaries of voice messages/calls.

• 51% of enterprises experienced at least four major UCaaS-related outages in the past year.

• UCaaS platforms were responsible for most help desk tickets among 37% of those surveyed, with 55% of respondents stating that it typically takes their IT organization a few hours to resolve issues.

• UCaaS platforms represent a significant percentage of overall SaaS adoption, with most organizations (59%) now supporting at least six or more UCaaS tools and applications and 10 or more SaaS tools and applications.

• 76% of companies increased the number of SaaS tools and applications they used over the past year.

“When essential platforms experience widespread and persistent outages, the disruption interrupts critical business operations and can lead to substantial financial losses,” said Michael Szabados, chief operating officer, NETSCOUT. “As IT teams continue to face visibility issues, especially in large enterprises with multiple remote sites where in-person troubleshooting isn’t practical, they need independent monitoring solutions that simplify operations, quickly identify the root causes of performance problems, and limit the impact of expensive outages to keep employees online and the business running smoothly.”

Using NETSCOUT nGenius Enterprise Performance Management, IT organizations can standardize operations around a single platform, foster greater productivity, address remote site blind spots, and minimize time to resolution as issues arise.

Between January and February 2024, the survey was conducted among 300 IT decision-makers in the United States and Canada. Visit our website to download a PDF of the research findings or to learn more about our UCaaS solutions.

NETSCOUT Addresses the Need for High-Quality AI-Ready Data to Train AI Models and Power AIOps for Better Business Outcomes

Thursday, August 29, 2024

New Solution Fuels AI/ML Processes With Actionable Data To Enhance Service Performance

WESTFORD, Mass-- NETSCOUT SYSTEMS, INC. (NASDAQ: NTCT), a leading provider of performance management, cybersecurity, and DDoS attack protection solutions, today announced a new initiative designed to deliver the valued data needed to secure better outcomes from artificial intelligence (AI) and AIOps solutions. As enterprises increase observability for AIOps, they require high-fidelity, enriched, and curated data mapped to their unique requirements. NETSCOUT is working across its growing partner ecosystem, including Cisco, Palo Alto Networks, ServiceNow, Splunk, and others, to integrate its high-quality AI-ready data and deliver the insights needed to drive better business outcomes and elevate user effectiveness.

NETSCOUT generates granular telemetry at scale and curates it into targeted feeds, producing an information-rich dataset designed to address critical use cases. NETSCOUT’s data can be easily ingested into data lakes and other AIOps platforms, where it can be enriched and combined with other datasets for analytics and visualization, resulting in higher-quality behavioral classifications, predictions, and automation.

“As organizations automate their IT environments to scale operations, they need enterprise-grade intelligence to improve decision-making and optimize the user experience,” said Stephen Elliot, group vice president of I&O, Cloud Operations, and DevOps at IDC. “Technology leaders must consider the value of service reliability and resiliency they can receive by filtering the appropriate metadata, session data, and IP intelligence necessary for critical AIOps and security use cases.”

Delivering Data Insights at AI Scale

To provide high-quality AI-ready data that mitigates the risks IT teams face from an overload of unusable or ineffective data, NETSCOUT has introduced Omnis™ AI Insights It delivers precise, actionable network telemetry data that feeds customer AI initiatives to enable critical outcomes without requiring data transformations and adaptations, including:

● identifying and correlating observability trends

● streamlining and automating data analysis

● uncovering historical operational patterns

● detecting unforeseen issues and security risks that could lead to future service outages and data breaches

“NETSCOUT is built around deep packet inspection, so we understand the value of transforming raw packet data into actionable intelligence at scale,” stated Bruce Kelley, chief technology officer at NETSCOUT. “As customers accelerate their IT operations using AI, our expanded end-through-end visibility and open data model is critical to assuring better business outcomes and elevating user effectiveness.”

Data intelligence, produced and curated at the source for AI platforms, is imperative for AI use cases across multiple sectors, including healthcare, communication service providers, financial services, insurance, manufacturing, energy and utilities. NETSCOUT’s high-quality AI-ready data allows models to converge and generalize without dealing with extraneous data that blurs or impairs outcomes.

Top 20 Networking Solution Companies - 2015

Company
NetScout Systems

Management
Anil Singhal, Founder & CEO

Description
A provider of Service Delivery Management solutions enabling comprehensive end-to-end network and application assurance

NetScout Systems Scouting Networks to Provide Vantage Points