New Dynamic
Empowering Businesses to Unlock Dynamics 365 Capabilities

Businesses are increasingly embracing the Microsoft Dynamics 365 platform as their chief CRM tool to streamline communication across sales, marketing, and customer care and ensure heightened operational efficiency. While some organizations may require better guidance in starting their Dynamics 365 journey, others have reached a point where they feel their initial efficiency expectations are not being met.

Addressing these concerns, New Dynamic, a Microsoft Gold Partner specializing in Dynamics 365 Customer Engagement, caters to businesses of all sizes and stages in their CRM journey. It works with startups, mid-, upper-mid-tier and enterprise-level organizations with complex business processes that can benefit from the CRM capabilities and solutions found with Microsoft Dynamics.

Comprising certified Microsoft Dynamics 365 specialists, the New Dynamic team provides a complete range of services. They help organizations gain a competitive advantage by automating and streamlining their business processes.

"We create efficiency throughout organizations when it comes to communication across sales, marketing, and customer service," says Jeff Ney, president of New Dynamic.

To help clients in each stage of deploying Dynamics 365, it offers envisioning workshops and strategic road-mapping that hash out details down to implementation and customization. The team provides training and support for Dynamics 365, as well as integration with other systems within the Microsoft ecosystem and beyond.

Committed to helping clients maximize their investment in Microsoft products, New Dynamic aligns the core functionality of Dynamics 365 with other processes to achieve their desired outcomes. It integrates the Dynamics platform and other systems within client businesses, enabling seamless information sharing and the creation of efficient, streamlined processes.

Instead of delivering proposals, New Dynamic practices a collaborative process with clients. It spends significant time understanding their expectations, developing an approach to address concerns, and outlining the project through a Letter of Understanding.

Although not binding, this document acts as a centralized outline that ensures alignment between the New Dynamics team and the client.

This approach proves highly rewarding for New Dynamic and its clients, allowing it to offer new advantages for them. In turn, customers stay ahead in competitive situations with the ability to create faster and more accurate quotes.

In one instance, New Dynamic worked with a heavy equipment dealer facing the challenge of compiling thousands of complex quotes. The client relied on a fragmented process involving phone calls, emails, and shared spreadsheets that led to inefficiencies and frustrations for their end customers. By deploying and configuring Microsoft Dynamics 365 to the client's needs, New Dynamic reduced the quote preparation time from an average of two days to less than two hours.

We create efficiency throughout organizations when it comes to communication across sales, marketing, and customer service

In another case, New Dynamics worked with a multinational company that relied on outdated systems and spreadsheets for their business operations. By replacing inefficient processes with Dynamics 365, its team facilitated better account management, streamlined quoting, pipeline transparency, and accurate sales forecasting for the client.

Leveraging a team rooted in the heartland of the U.S., New Dynamic provides its services coast-to-coast with the Midwest mentality of having an unwavering faith in the virtues of hard work and perseverance. Easy to work with and having a strong work ethic, it makes a difference for clients’ business operations and is instrumental in taking their CRM projects to new heights.