3 Prime Features a Scheduling App Must Have
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3 Prime Features a Scheduling App Must Have

CIOReview | Friday, May 14, 2021

A scheduling app allows to build appointments and meetings on the calendar, display availability, and share them with all of the employees and customers in a simple and efficient manner.

FREMONT, CA: A scheduling app simplifies the booking process by removing any unnecessary back-and-forth emails and phone calls and making it easier for customers to arrange a time with the company. It also allows expediting the sales process by allowing potential and current customers to arrange appointments based on the available availability at times convenient for them.

Businesses will have basic and advanced requirements depending on the company and the type of booking software required. There are, however, a few features that any scheduling app should have.

  1. Calendar Management

Keeping track of one's own schedule is difficult enough; adding the employees' and customers' schedules to the mix makes it virtually impossible. A scheduling app allows to build appointments and meetings on the calendar, display availability, and share them with all of the employees and customers in a simple and efficient manner.Since everyone has access to the same information, which can be accessed anywhere and at any time, this decreases the likelihood of human error. It also offers versatility. The clients have access to the availability, which allows them to arrange a convenient time for both.

  1. Real-Time Automated Booking

When an appointment request is received, unlike manual bookings, the system will automatically confirm or reject it based on availability. For mobile staff, this function is particularly useful. Any booking made in the field is immediately submitted to the software, where everyone can use it. Customers can also arrange appointments online or via a smartphone app in real-time. Modern appointment scheduling software recognizes this and checks all of these outlets in real-time, ensuring that no double bookings occur.

  1. Fast and Simple Customer Scheduling

A scheduling app can, at the very least, provide customers with a calendar of your and your employees' availability in the company, allowing them to schedule an appointment or reserve a time slot simply by entering some details. This self-service tool eliminates the time-consuming process of making back-and-forth phone calls to try to set a mutually agreeable date and time and the need for additional phone calls to customers to collect missing details to fill in the blanks. For the customers, the scheduling process should be easy, straightforward, and fast. This is also advantageous to the company because it eliminates the possibility of human error and double booking.