3CLogic Developed Advanced CTI for ServiceNow: Aims to Boost its New CSM
FREMONT, CA: 3CLogic, a cloud communication as a service provider, announced the latest and advanced Computer Telephony Integration (CTI) for ServiceNow. The integration update follows ServiceNow’s latest advancement in the field of customer service. This advancement aims to accompany the firm’s latest Customer Service Management (CSM) platform with insightful and coherent telephony services.
3CLogic will leverage ServiceNow’s latest OpenFrame architecture, multichannel and end-to-end solutions to deliver various functionalities and features by using APIs. These features and functionalities include latest browser based CTI and UI for blended, outbound, or inbound call requirements. It also provides the operational ability by utilizing the current on-premise telephony systems or through pure cloud subscription.
The advanced CTI enables automatic screen-pops representing contacts, cases, or incidents. The latest solution enables functionality of the screen and call recording to implant within the ServiceNow platform. The solution also incorporates the feature of quality management tools and real-time agent monitoring along with the function of integrated call reporting bounded within the reporting framework of ServiceNow.
3CLogic offers a full suite of blended, outbound, and inbound call center solutions designed to improve business sales, marketing, service, and support initiatives. Placing a strong emphasis on enhancing end-user experience, 3CLogic designs and develops solutions that empower agents to deliver on customer needs and expectations. 3CLogic’s solution effectively leverages the cloud to integrate communication channels and database management solutions and provides agents with the required information at the time of the interaction, regardless of the channel chosen.
The latest CTI solution is verified in the ServiceNow’s Fuji, Geneva, and Calgary releases. It certifies that the cloud communication solution of 3CLogic is ideal for the departments that deal with customers based on the industry such as Security, Customer Support, Marketing, HR, and Sales.
By Leni Kaufman, VP & CIO, Newport News Shipbuilding
By George Evans, CIO, Singing River Health System
By John Kamin, EVP and CIO, Old National Bancorp
By Elliot Garbus, VP-IoT Solutions Group & GM-Automotive...
By Gregory Morrison, SVP & CIO, Cox Enterprises
By Alberto Ruocco, CIO, American Electric Power
By Sam Lamonica, CIO & VP Information Systems, Rosendin...
By Sergey Cherkasov, CIO, PhosAgro
By Pascal Becotte, MD-Global Supply Chain Practice for the...
By Stephen Caulfield, Executive Director, Global Field...
By Shamim Mohammad, SVP & CIO, CarMax
By Ronald Seymore, Managing Director, Enterprise Performance...
By Brad Bodell, SVP and CIO, CNO Financial Group, Inc.
By Jim Whitehurst, CEO, Red Hat
By Clark Golestani, EVP and CIO, Merck
By Scott Craig, Vice President of Product Marketing, Lexmark...
By Dave Kipe, SVP, Global Operations, Scholastic Inc.
By Meerah Rajavel, CIO, Forcepoint
By Amit Bahree, Executive, Global Technology and Innovation,...
By Greg Tacchetti, CIO, State Auto Insurance