5 Ways CIOs Can Enhance Hotel Services Via Voice Technology

By CIOReview | Wednesday, October 30, 2019

With the propelling innovation, the competition between the lodgings has arrived at its pinnacle. In such a pivotal time, Voice technology has emerged as a new route for the hotels to excel in the race of advancing their business. By what means can hospitality CIOs utilize it?

FREMONT, CA: Around 45 percent of travel brands and 79 percent of hotel owners have announced their investment plans for voice-empowered innovation this year. More lodging brands and independent boutique inns have begun working with solution providers to come up with different approaches to utilize smart speakers for drawing in visitors, expanding income, and upgrading operational efficiencies. The expanding number of adoption of speakers by inns is making the gadgets from Amazon, Google, and Smartbeings compete for a spot on the bedside table.

Such systems support hospitality CIOs as this well-implemented technology pays for itself continuously, hence chopping down costs. It deals with the earnings of the whole day and night, thus, helping the staff in sparing their time for cordiality works that need a human touch.

Here's a rundown of five different ways that hospitality CIOs can utilize Voice technology to increase investment returns.

1. Boost loyalty, improve results for net promoters and produce positive online reviews

Clients love to stay in the solace of their homes. A well-implemented voice assistant system can help in giving better comforts that surpass those at-home solaces. This is when individuals, through their constructive online reviews, tell their on-command experience of the voice assistant. For instance, a review of a Guest at the Plaza Hotel and Casino on TripAdvisor expressed that Alexa sang him to assist him with dozing every night.

There is no better method for advancement for a hotel than a constructive statement or recommendation from the lodging's visitors.

2. Encouraging staff-to-staff communication

The hotels put a great deal in amazing innovations for housekeeping, engineering and operation groups. Nevertheless, they cannot see the value they anticipated. Voice assistants encourage frictionless engagement by using these innovations when the staff take care of other work. The staff need not haul out a cell phone or an iPod Touch or tap buttons on the landline to trigger the interactive voice response. Pickup demands, support tickets, and room status adjustments, everything is possible with one command from the voice assistant.

3. Substituting current hardware and eliminating printing expenses

Hoteliers have for some time been clamouring for merging bedside advancements and evacuating terrible printed catalogues in the room. The Bluetooth speaker, clock, and mobile are replaced by the voice-driven system, thus, making the guestrooms look magical and more affordable. This gadget chops down the hard expenses of many other conventional bedside devices, as well as the room's printing and reprinting expenses. These voice assistants provide all these privileges in less than $50.

4. Increase in average daily rates and occupancy

Visitors look for those hotels that offer exclusive services. Hoteliers advertising their voice-assistant systems compete on differentiation and technology-enabled service, instead of cost. The on-command operation of the voice assistant system allows a higher average daily rate and also provides hotels with a new twist on service. A small PR linked to a landing page showcasing the hotel's voice assistant system for prospective guests has been reported by many hoteliers to have improved direct booking at substantial levels.

5. Access information that will upgrade future decision making

The ideal approach to comprehend the visitors is to observe and analyze their demand, even when they don't require any staff activity. Informational queries like 'what is check-out time?’ or 'How do I get on Wi-Fi ' occupy a significant time of staff and are rarely tracked. There are also other inquiries that demand special treatment from the hotel administration which go uncaptured. Voice assistants collect all the information and furnish the hoteliers with simple to understand collected reports that empower them to appreciate what their visitors need and when they need it. This data helps inform workplace schedules and upgrade guest services.

Voice software helps CIOs that aim to improve the guest experience while at the same time developing a profitable enterprise. This innovation is the most frictionless approach to give a lift to client commitment and make their stay comfortable and memorable.

Check out: Top Travel and Hospitality Solution Companies