8 Companies across Industries Adopt Click2Coach Cloud Solution for Better Customer Experiences

By CIOReview | Monday, September 22, 2014

SEATTLE, WA: Envision announces the adoption of their contact center solution- Click2Coach Cloud by eight new customers. The new customers are 1st United, Applied Perceptions, Di Central, Insurance Specialists, JB Hunt, Mitsubishi Caterpillar Forklift America Inc., Seattle Metropolitan Credit Union and major collections agency.

With this is unique cloud-based workforce optimization solution, the new customers across industries have already recorded and analyzed 1,500,000 minutes of customer calls and gained valuable insights.

 “In the 90 days we have been using Click2Coach, we have gained countless insights,” says Jason Stone, a Network Administrator for Applied Perceptions. “Having desktop recording, performance management, agent analytics and the ability to create video-based coaching packages at a price that makes sense to us has provided a measurable ROI.”

Envision’s Click2Coach Cloud model enables smaller contact centers to utilize the same features and functionality that is available for large enterprises too.

It is a complete recording, evaluation, coaching and agent analytics application that facilitates contact centers to capture phone, CTI, application workflow and desktop data. The software collects the right data from customer interactions to give insight into operations and trends. This enhances the company’s decision making power and improves the overall performance.

The solution being a browser based application saves the enterprises a lot of money; also it bypasses the need for expensive hardware, installation services and product licenses to integrate into legacy phone systems.