80024Support partners with Bright Pattern for enhanced customer experience

By CIOReview | Thursday, June 7, 2018
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Bright Pattern partners with 80024Support to help them improve customer experience by replacing their legacy outdated premise-based contact center technology. 80024Support renders professional technical help desk services and customer care strategies to its clients based in the USA, Canada, and Mexico. With the new collaboration, 80024Support intends to work towards its goal of aligning its investments within the company’s vision to render unparalleled customer experience solutions. Using Bright Pattern software, 80024Support saw a decrease in operational expenses through seamless omnichannel support over voice, email, chat, and self-service channels. The Bright Pattern is designed explicitly for modern cloud-based contact centers and abets 80024Support to transform business in a safer way. The offering also supports omnichannel communications and best-in-market agent tools in a one-stop shop platform.  

Benefits:

• Reduction in the operational costs and resource requirements
• Improved communication owing to the seamless omnichannel support
• Agents having better experience owing to improved tools available for integration, knowledge management, and performance tracking