A collaboration between Starship Technologies and TEAL enhances campus delivery robot reliability
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A collaboration between Starship Technologies and TEAL enhances campus delivery robot reliability

By CIOReview | Wednesday, January 11, 2023

A key benefit of next-generation eSIM technology is the ability of Starship to choose between which networks to connect its delivery robots to.

FREMONT, CA: In college campuses and cities around the world, Starship is the leading robotic delivery service. Autonomous robots are revolutionizing deliveries by delivering food, groceries, and packages locally in minutes. Maintaining continuity of operations is crucial as the company expands into new markets by keeping its delivery robots connected reliably and securely. 

In partnership with Starship Technologies, Teal will provide automated delivery robots around the world with unprecedented connectivity and reliability. 

"Teal's programmable eSIM is the best-performing solution on the market. It solved multiple pain points for us and reduces costs significantly," said Peter Cowles, IT Specialist at Starship Technologies.

Robots in operation around the globe increase the complexity of determining which mobile networks will work best at a given site. A single subscriber identification module (SIM) solution was not available to Starship prior to using Teal. Rather than relying on a single SIM vendor across different geographies, they managed agreements with multiple SIM SKUs, platforms, and pricing schemes across different geographies. With business-grade SIM cards, Starship experienced low throughput and high latency prior to using embedded SIM technology from Teal. A single eSIM combined with a management platform that ensures Starship robots stay connected allows Starship to access any global network with this new partnership.

"Something that's been very vital to our company is connectivity, maintenance, and making sure our robots are constantly serviceable for our customers. Proper SIM connection allows our robots to stay online longer, be more reliable, have proper estimated time of arrival for customers, and be an all-around better experience for the communities we serve," said Scott McKirdy, Operations Site Lead at Starship. 

By eliminating the complexity of working with multiple MNOs, Teal is accelerating Starship's global expansion. Through Teal's eSIM platform, Starship can access native core networks programmable and more reliably. The Teal platform enables Starship to switch dynamically between carrier networks when needed, saving both time and money.

Moreover, Teal provides Starship with both primary and backup credentials with IoT packet core latency below 100ms round-trip, allowing Starship's Robots to function seamlessly.

Using Teal's programmable eSIM credentialing platform, Starship Technologies has replaced its entire fleet of Robots. Teal eSIM-powered robots are expected to be used in the European Union (EU) in the next year, as part of this newly formed partnership. They will be able to future-proof their operations against technology sunsets while also allowing for technology growth. As a result of its partnership with Teal, Starship is technology and carrier agnostic and will revolutionize the way goods are ordered and delivered.