A Major U.S.-Based Mortgage Organization Further Invests in Verint Systems

By CIOReview | Thursday, February 4, 2016
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MELVILLE, NY:  Verint Systems Inc. [NASDAQ: VRNT], a global leader in Actionable Intelligence made an announcement that a major U.S.-based mortgage organization to provide better consumer complacency and employee engagement has expanded their venture by implementing new Verint Workforce Optimization (WFO) and Customer Analytics services.   

As the organization was previously applauded due to extensive use of Verint WFO solutions, the mortgage service provider again perceived a prospect to take their software effect further for improved consumer engagement. Previously the firm acquired benefits such as quality management, workforce administration and eLearning, due to which they decided to, made the additional investment in Verint analytics solutions. And this investment has proven to be an effective one as the firm has gained new benefits such as speech analytics, process analytics and performance management.

The mortgage service provider currently has superior visibility into latest technological trends, prospects and the core reasons that prompts customer calls. This is a result of leveraging the complete Verint solution set, which have also facilitated the enterprise to take advantage of up-to-the-minute and prevailing data security necessities. Alongside these benefits, due to the utilization of the sophisticated analytics, the organization understands the configuration, navigation paths and usage of employee desktop systems and processes. This further helps in assisting agents to shine in their professional career and consumers to gain more productive results.

It is also important to note that, with these enhanced benefits, the organization can take positive action to augment efficiency, reduce costs, and advance the overall customer experience.