A Zinger by Zingle!

By CIOReview | Wednesday, July 31, 2019
Ford Blakely, CEO

Ford Blakely, CEO

Guest Experience is a significant concern for every hotelier, and they keep no stone unturned to achieve the highest points out of it. The platform of Zingle works to increase loyalty and personalize end-to-end travel experience that can help them reach the peak.

FREMONT, CA: “Too much technology today deflects conversation and delays real resolution,” said Ford Blakely, CEO, and Founder of Zingle. “Customers don’t just expect faster service; they demand it. Our platform saves time and enables businesses to combine high-touch with high-tech and deliver a truly differentiated service experience that customers will remember.”

Zingle, a leading business-to-customer messaging solution, recently announced latest integrations with several solutions commonly used in hospitality property operations. The inclusions of solutions include Springer-Miller Systems, Maestro, Megasys, and Visual One. The recent addition acts as an answer to the search of the hoteliers for methods to compel the loyalty and customize the end-to-end travel experience. It allows the teams to make the most out of the AI-based guest engagement platform of Zingle.

Through the new integrations, Zingle tends to gain access to crucial customer data that allows hotels to gather customers, customize communications, and deliver higher service experience. The collection of critical guest and reservation information enables Zingle to trigger the creation of service tickets concerning guest messaging interactions. It also helps to pass conversational intelligence to BI tools to draw a parallel between customer communication patterns and spend.

The integration strategy is a significant piece for the overall approach of Zingle as it allows the hotel and resort customers to leverage the wealth of data. The companies have access to the data through their third-party systems and work on it through Zingle’s platform. It helps them to enhance the operations, drive additional revenues, and build memorable guest experiences.

Customers data with Zingle can be taken from any system virtually with the help of pre-built API integrations, flat-file imports (SFTP/email), and third-party connectors. Zingle also has pre-existing integrations with Amadeus HotSOS and Oracle’s Opera.

The company was featured as one of the 20 Most Promising CEM Solution Providers of 2019 by CIOReview and recently rolled out several new artificial intelligence and analytics features. It empowers businesses to connect, support, and respond to customers in a meaningful manner. The platform of Zingle combines AI and ML with workflow automation and mobile messaging that allows brands to deliver exceptional customer experiences in real-time.