Accelerate Claim Handling Processes with Upgraded Dispatch Module

By CIOReview | Friday, September 30, 2016
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FREMONT, CA: Mitchell, provider of technology, connectivity and information solutions to the Property & Casualty claims and Collision Repair industries, announces updates for the Dispatch module of the WorkCenter claims management solution. Fully integrated with the WorkCenter, it offers, an open, modular, and end-to-end physical damage claims settlement solution.

The Dispatch assignment automation tool is capable of scheduling 500 plus assignments in 30 seconds or less on average. The new features include customer appointment booking for more accurate scheduling and non-appraisal work assignments to improve field appraiser productivity.

The WorkCenter platform optimizes workflow and incorporates deeper engagement with customers during the claims process. For instance, assignments can take account of accident scene investigation, retrieving a police report, or contacting the customer and reviewing an estimate. The Dispatch module also makes appointment booking easy for auto owners by eliminates the uncertainty of time and dates.

"The latest features within the Dispatch module aim to increase efficiency and overall productivity by providing improved task management and scheduling tools to users. Insurance clients already leveraging automated scheduling through the WorkCenter solution increased productivity by over 27 percent annually," says Marcos Rivera, Senior Director for Mitchell.