Acumen Solution to Accelerate Business Transformation in Federal, State and Local Government

By CIOReview | Monday, August 17, 2015

MCLEAN, VA: Acumen Solutions, a cloud consultancy announces the launch of Correspondence Management, a salesforce fullforce solution for government allowing customers to aid from Salesforce expertise in the Public Sector.

Salesforce Fullforce Solutions are consulting partners specializing in priority Salesforce industries and other key solution areas. Fullforce Solution partners demonstrate expertise and receive Salesforce go-to-market support, executive sponsorship and guidance as part of the Salesforce Partner Program.

The organization has taken up Salesforce’s social, mobile, cloud and data science technologies to accelerate business transformation for customers in Federal, State, and Local Government.

Correspondence Management provides more predictable deployments for customers, permitting them to connect in new ways. It is a consistent and unified solution that enables government agencies to automatically route requests to the appropriate lines of business. This is said to increase accuracy of response, decrease time to respond and enhance overall satisfaction.

The company claims that the solution provides secure, prompt and easy communication to citizens based on their preferred communication channel-electronic, mobile or mail. "Public sector organizations spend countless hours managing important correspondence with their constituents within government and with citizens, our team has helped public sector organizations vastly improve correspondence management, resulting in faster collaboration and a better service to the citizen,” says Jay Tansing, MD, Public Sector, Acumen Solutions.