Addressing the Need for Omnichannel Contact Center Solutions

By CIOReview | Wednesday, January 30, 2019
Nick Payab, COO

Nick Payab, COO

UniVoIP is a pioneering leader in hosting VoIP and UCaaS (Unified Communications as a Service) solutions for most of the enterprises across the country. Motivated by a strong passion for providing comprehensive UCaaS solutions, UniVoIP offers companies integrated business communication platforms, multimedia contact centers, cloud-based collaborative tools, mobility applications, and a world-renowned suite of advanced IP telephones including mobile integration. UniVoIP’s innovative cloud-based collaborative solutions and software drives performance, productivity, and efficiency for businesses of all sizes, including education, law, finance, non-profit, real estate, and healthcare. UniVoIP’s main product, OfficeConnectTM, is an extremely robust and highly flexible solution that delivers 500+ PBX, Contact Center, and Unified Communication features in a multi-instance infrastructure environment via private, public, or hybrid networking options. The company has over 12 years of UC space expertise. Furthermore, exceptional 24/7 support, disaster recovery, and integrated options for gathering business intelligence are among the factors that make UniVoIP unique in the landscape.

The company recently joined the AT&T Partner Exchange Program to provide another reliable transport medium and provide a guaranteed SLA with quality voice and data services. Using innovative cloud technologies, UniVoIP enables its customers to achieve a genuinely unified communication experience that drives operational efficiency and uninterrupted cooperation.

UniVoIP announced its partnership with Palitto Consulting Services (PCS) to provide seamless cloud integration to customers focusing on business automation, simplification, and enhancement. Applications such as Fiserv, Office 365, erecruit, SugarCRM, Salesforce, Jack Henry Symitar, Synapsys, Zendesk, and LexisNexis are integration capabilities tailored to the unique needs of each industry. The scalable multimedia technology of UniVoIP’s cloud-based omnichannel contact center with interactive voice response, real-time, historical, and lifecycle reporting and resource management, and planning tools is strategically designed to integrate customers throughout the industries, including education, legal, finance, non-profit, and healthcare. Powered by a team of professionals with more than 40 years of experience, UniVoIP delivers unparalleled transparency, integrity, technological intelligence, and greater good responsibility. UniVoIP will continue to create more and powerful solutions for its clients and enable them to achieve efficiency as needed.