AI-Driven Voice Intelligent Assistant Helps Drugstore Workforce

By CIOReview | Monday, August 5, 2019

Chris Todd, President and CEO

Theatro’s complete service offering allows Walgreens store team to communicate with each other easily and quickly, serving to bring improved healthcare and retail experience for patients and customers.

FREMONT, CA: Theatro brings the benefits of IoT and new workforce optimized applications jointly in a SaaS offering to provide businesses with a resourceful mobile solution for hourly employees. “Most of the IoT solutions in the enterprise space are developed to leverage smartphones,” says Chris Todd, President and CEO of Theatro. “An employee holding a phone can create a negative customer experience and productivity loss while they are engaging with the screen.”

The enterprise was recognized among CIO Review’s 50 Most Promising IoT Solution Providers 2015. Theatro, an establishment providing a voice-controlled mobile platform as a service for the hourly workforce, announced that Walgreens, one of the drugstore chains, is employing Theatro’s enterprise-wide solution across its 9,560 stores. The first 1,000 locations are being deployed in 2019. Theatro’s complete service offering allows Walgreens store team to communicate with each other easily and quickly, serving to bring improved healthcare and retail experience for patients and customers.

The store team members can use their voice to interact with Theatro’s Artificial Intelligence (AI) powered Intelligent Assistant to get the required information and carry out their role, thereby delivering differentiated customer experiences. The economic Theatro solution connects each associate to the business network and the management team at all times. The connection is via a voice-controlled Internet of Things (IoT) device that facilitates the fellow worker to assist customers while remaining heads-up and hands-free.

With Theatro’s voice-based applications like Register Backup, Morning Huddle and Price Checks or Inventory Lookups, retailers experience considerable improvement in labor efficiency and speed of service. Simple and resourceful mobile apps are the keys to unlock productivity gains with hourly workers. With a suite of over 80 voice-enabled mobile apps and robust API to support third-party apps, Theatro’s platform lets associates to easily access the resources necessary to complete a task or help a customer. With this solution, store managers have more greater insights into vital customer service metrics, such as the speed of service to identify opportunities for store performance developments.