Amdocs to Enable Service Providers Deliver Better Customers Experience

By CIOReview | Wednesday, June 10, 2015

FREMONT, CA: Amdocs announced the launch of Amdocs CES 9.3. It focuses to give better customers experience by delivering exciting digital services, create intelligent interactions and dynamic quality experience to accelerate business value.

Amdocs CES 9.3 meets industry-specific business and operational support system (B/OSS) and network control for service providers to respond the multi-dimensional market demands of the era. "Customers have become more tech-savvy. They expect service providers to constantly raise the innovation bar with new digital services, while providing better network service, a more personalized customer experience and complete information consistency across channels. And they want control over the whole process," said Mark Mortensen, BSS Practice Head Analysys Mason.

Amdocs CES 9.3 enables new digital service with consistency in Amdocs Commerce to quickly create, manage and sell multi-play communications services to customers and anonymous shoppers from purchase and re-contracting flows, discovery to delivery, with a single all-inclusive catalog and customer-facing system. It also gives omni-channel billing experience solution of interactive HTML email bill capabilities and multi-channel bill distribution for the customer to access bill information in order to make the customer aware of the personalized promotions mentioned on the online bill.

Amdocs accelerated business value through its cross-portfolio improvements, billing solutions, resource manager, and order delivery orchestrator."Addressing customer experience across all these multiple dimensions adds further complexity to service providers' already complex systems environments, especially when business agility is critical to addressing new regulations and heightened competition from consolidated players and over-the-top entrants,” says Chris Williams, head of global marketing, Amdocs.

Amdocs’ expanded Big data analytics offering includes: new applications to extract and manage data from multiple sources, generate actionable insights to improve marketing and customer care operations based on history and preferences, identifying and resolving customer interactions in advance. Amdocs Deep Network Analytics proactively improve data service quality; create personalized offers based on data usage and subscriber behavior, tune network policies to ensure optimal quality experience, plan network build-out investments to maximize return on investment, and enhanced Amdocs Omni convergent Charging solution for data consumed by roaming customers to enjoy the same quality home network while roaming.

“It's therefore critical for service providers to find ways to introduce operational efficiencies and accelerate business value. Amdocs CES 9.3 delivers cross-portfolio enhancements which improve systems performance, ensuring our customers can offer new services in a timely manner amidst this complexity, while lowering operational costs,” added Williams.