Americold Revamps Its IT Systems for Improvising the Supply Chain Capability

By CIOReview | Monday, September 7, 2015

RESTON, VA: Americold, a provider temperature-controlled warehousing and supply chain solutions to the food industry, joins hands with Software AG, a digital business platform, to enhance its robust supply chain capabilities. By handing over the advantage of unprecedented visibility and access to its customers, the company through its i-3PL supply chain control system will showcase the entire lifecycle of a placed order.

When Software AG’s webMethods portfolio is incorporated into company’s supply chain system, it will capture and integrate data from B2B, warehouse, transportation and ERP systems to produce advanced intelligence for its customers. The webMethods product integrates information from multiple sources allowing Americold management, partners, and customers’ to access live, accurate data, reports and alerts enabling them to take action, reshape demand, and make critical decisions more confidently.

“It is about offering a single portal with full visibility of an order even when that order will have transited through a number of different networks and system architectures, and the multitude of programmed business logic that is required to deploy B2B communications. This is more than simply meeting SLAs and updating the customer on the labor activities of an order. We’ve expanded capabilities to include ongoing updates to the customer on the virtual activities of an order too, ultimately exceeding customer expectations and garnering further trust,” explains Thomas Musgrave, Executive Vice President and Chief Information Officer.

Company’s Warehouse Management System is been connected to the B2B Gateway through Software AG’s webMethods Integration Server. Furthermore,its Optimize solution provides the monitoring of customer orders and shipment processes to ensure that any issues are recorded while generating alerts accordingly. MashZone serves is the user interface from where information is gathered.

 “Americold has embraced ‘digital first’ thinking to create a competitive advantage for the company. It is already experiencing positive customer satisfaction from the new systems. Most importantly, Americold expects to continue to uphold its SLA adherence metrics despite increases in complexity as greater visibility into its extensive supply chain will enable it to effect change and ensure smooth operations and on-time deliveries,” comments Kevin Niblock, COO, Software AG North America.