Aptean Releases Latest Version of CRM Solution for Enhanced Analytics

By CIOReview | Wednesday, October 14, 2015

ATLANTA, GA: Aptean, provider of mission critical enterprise software solutions, has unveiled its latest version of Customer Relationship Management (CRM) solution, called Onyx 7.7.

Crafted for enterprises with dedicated call centers, Onyx 7.7 provides actionable insights and mobility by offering features like, extension of the Onyx Mobile native iOS and Android apps with Onyx Mobile Web, as well as Onyx Analytics.

Onyx Analytics helps businesses and their call centers advance the visibility of support operations performance as it relates to first contact resolution, time to resolve tickets, number of cases closed and combinations of these metrics to create monthly Key Performance Indicators (KPIs).

In addition, the Onyx 7.7 features the Onyx Mobile Web, which cuts down the costs of extending Onyx CRM to field service personnel by diminishing the need to issue particular IT assets to remote users.  

“The new Onyx Mobile Web will allow organizations to have immediate access to trending data and customer information, which is critical to being proactive and making impactful business decisions. And Onyx Analytics will support the call center’s efforts by enabling our customers to deep dive into the details and help them understand the ‘whys’ that drive their business’ success,” comments Matt Keenan, Group VP of CRM Products, Aptean. 

Other important feature of the new release includes a richer advanced homepage which enables users to exhibit navigation bookmarks and have direct access to essential book mark queries.