Aspect Expands HCL Partnership to Boost Global Presence

By CIOReview | Tuesday, May 10, 2016
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Joe Gagnon, SVP and GM, Aspect Software

Joe Gagnon, SVP and GM, Aspect Software

FREMONT, CA: In mid September last year, reports from Frost & Sullivan revealed that the Asia-Pacific Contact Center applications market has been on a steady rise at an annual CAGR of 7 percent since the beginning of the decade. This gradual increase has been instigated by the demand for a better customer experience which in-turn has triggered major investments in Contact Centre applications that include banking and insurance among others. With this, there is also a surge in demand to engage with technology experts who can deliver solutions beyond software.

“We are helping organizations and their CIOs to better leverage their investments by forming efficient and effective channels to address their customer’s needs,” says Joe Gagnon, SVP and GM, Aspect Software

In this context, HCL Services, a subsidiary of HCL Infosystems based in India, has expanded the scope of its partnership with workforce management specialist Aspect Software. Through this expansion HCL Service will gain the rights to re-sell Aspects services in Singapore and Middle East Asia.

“This decision is in line with our mission to add utmost value to our customers by providing them the choice of best-in-class solutions through leading edge capabilities and solutions, thus accelerating their digital transformation”, says Madhavan P, Senior Vice President - Office Automation, HCL Services.

Aspect’s services, apart from workforce optimization, also include, Unified IP, fully integrated customer engagement and self service solutions. For Aspect, this expanded relationship can strategically boost its global channel presence. 

 “Our relationship with HCL is now vigoured with a larger solution portfolio to resell, where we aim to work with enterprises and help them deliver exceptional customer experiences through innovative Omni-channel and self-service solutions. Our complementing synergies will fulfill the complex requirements of any Contact Center, with Aspect delivering full-feature customer engagement solutions and HCL serving the integration needs,” says Sanjay Gupta, Head Cloud Business- APAC & ME and MD- India & Middle East, Aspect.