Aspect Partners with Tripudio Telecom to Implement Cloud

By CIOReview | Tuesday, January 12, 2016

FREMONT, CA: Aspect Software, a cloud provider of fully-integrated consumer engagement, workforce optimization, and back-office solutions, signs a partnership agreement with Tripudio Telecom. This in turn, enables the global business telecom provider-Tripudio to embed Aspect’s cloud-based contact center software, Zipwire, into the core telephony network that serves its customers in Europe.
As part of the deal, Tripudio designs and delivers Zipwire in a range of configurations, from base-level voice automatic call distribution (ACD) to a fully-integrated omnichannel experience. Adding Zipwire into Tripudio Telecom's portfolio, enables the value-added reseller to offer retail, travel, transport, and technology clients Aspect's customer engagement capabilities on a pay-as-you-use basis.
Tripudio Telecom initially focuses on rolling out Zipwire to its customers, with the potential to add mobile self-service, followed by workforce optimization and back-office optimization, as customers expand their cloud-based contact centers.

Being the latest to join Aspect’s cloud partner program, Tripudio collaborates with customers to secure partnerships with several well-known customer-centric brands in Europe and worldwide. “Zipwire not only significantly enhances the capability of the existing core telephony platform for contact centers, but also complements a flexible approach to solution definition, which is essential while choosing a vendor partner,” says Jonathan Collard, commercial director at Tripudio Telecom.

“Tripudio Telecom is a prototypical example of an Aspect cloud partner that is expert in its chosen vertical markets but wants to innovate and enhance the customer offering via the cloud,” said Kate Tustin, Northern Europe Channel Sales Manager at Aspect, in a statement. “In addition, they give us greater coverage in the travel and retail sectors and fit our route-to-market strategy targeting mid-market enterprises in Northern Europe. With quite an ambitious but competitive strategy for innovation, I'm expecting big things from the Aspect-Tripudio relationship that will open up new avenues for both companies”.