Augmented Intelligence: Benefits and Implementation

By CIOReview | Tuesday, May 1, 2018
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While the introduction of AI into the workflow has brought about fear of widespread unemployment, it is expected to cause a change in the kind of jobs and the skills required. To deal with the changing workflow, augmented intelligence should become the focus for businesses. The following changes can be expected from augmented intelligence—

•    It is meant to supplement humans and not substitute them. The use of technology has constantly changed our lives, and in this AI-driven era, augmented intelligence can be expected to function similarly by adding value to human lives. The constant use of virtual assistants stand testimony to this—they make our lives simpler by carrying out routine tasks while people engage with more complicated ones.

•    As AI handles simple, repetitive, everyday tasks, especially in the admin department, it frees the staff to carry out more productive tasks. The freedom from paperwork could be a welcome change to several employees, who are free to engage in more challenging tasks.

•    Even as the fear of job losses hang heavy over AI implementation, the prime requirement of most businesses is to promote discussion about the benefits of AI to workers, and the possible improvements from the use of AI. The concerns over retraining or upskilling staff to deal with the changes stemming from the implementation should also be appropriately dealt with.

AI integration in the workplace should be done gradually, so as to ease people into the idea of using it to complete menial tasks like filling spreadsheets or answering emails. Once employees are assured that they will merely have to adapt to the technology and that it will eventually improve the quality of their work, the process can be expected to go smoothly.