Avaya Delivers its Innovative Services to Syscomm; Revamping the Network Infrastructure

By CIOReview | Tuesday, May 17, 2016
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FREMONT, CA: Avaya, a firm offering solutions that enable customer and team engagement across multiple channels and devices has incorporated Avaya Fabric Connect into Syscomm’s network infrastructure.

Syscomm, the UK-based service provider offering a wide range of IT and communication services, was in a need of a solution to replace its Multiprotocol Label Switching (MPLS) network. The firm required a more scalable solution to effectively enhance the performance of its core services, simplify infrastructure management and accelerate provisioning. Implementing Avaya Fabric Connect granted Syscomm access to the firm’s new services that can now be provisioned quickly with zero interruption for the customers. It also triggered rapid diagnosis of faults and provided fabric to customer sites, boosting productivity and generating minimal latency with high security. Globally, Avaya has effectively developed Syscomm’s ability to optimize network and service design with high scalability.

“Recently, when the power was flapping up and down at a London data center site, our network just carried on. All of our traffic instantly rerouted over alternative paths. There wasn’t even a ripple of disruption for any customer service on our network. We lost a whole data center, and not a single customer reported a fault,” states Chris Tyler, Director, Syscomm.

Challenges faced by the Avaya team includes replacing outdated MPLS network with a new fabric infrastructure, avoiding disruption to the existing services and managing the implementation for over six weeks.

Avaya’s contact center and unified communications technologies and services are available in a wide range of on-premise and cloud deployment options. The services also integrate with the non-Avaya applications seamlessly.

“We immediately saw the technology as an opportunity to do something different from the competition and bring instant benefits for our network. It would resolve many of our concerns with our legacy platform, but also open up new opportunities,” adds Tyler.