Avaya Selects ZOOM as Technology Partner to Serve its Customers Better

By CIOReview | Thursday, April 2, 2015

FREMONT, CA: ZOOM International announces that it has been selected by Avaya as Technology Partner for its Avaya DevConnect program. Through this program Avaya intends to help its customers across the globe in addressing their business challenges: The unified communications solutions company, Avaya, buttresses the market reach of app developers and technology companies to that end. 

ZOOM International provides solutions pertaining to interaction recording, quality management, speech analytics, and workforce management solutions. As a product of its R&D for more than a decade and continual customer feedback, the company has built a cutting edge Quality Management Suite that empowers contact centers with better management and back office performance.

“Due to the increasing demand for ZOOM solutions that we’re seeing from Avaya customers, we made major investments in 2014, which will continue this year, to fully support Avaya contact center deployments,” said ZOOM’s founder and CEO, Simon Vostry, in response to the company’s selection as a Technology Partner. “We’re excited to build a strong partnership with Avaya and together deliver innovative customer care solutions.”

“We need to make sure our products are perfectly integrated and tested together with every Avaya release and architecture,” said Michal Kridlo, ZOOM’s Product Director. “Being part of the DevConnect program gives us access to a lot of resources for both design and testing to ensure seamless interoperability.”