B2B Soft's Device Repair Management Software Enables Retailers to Provide Better Customer Satisfaction

By CIOReview | Tuesday, October 6, 2015
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FREMONT, CA: B2B Soft, a provider of business-to-business software solutions for the wireless/cellular retail industry, releases new Wireless Device Repair Management Software to help retailers handle every aspect of device repair services.

The key features of the wireless device repair management software include:

All-in-One Solution:

The Wireless Device Repair Management software is fully integrated with Wireless Standard and supports multiple store locations for easy management of all aspects of repair services works including inventory and component tracking, sales and repair reporting, customer relations and contact management and payment tender.

Complete Repair Management:

It offers complete management of repair services by issuing work orders, managing and tracking device repair progress, parts and labor as well as loaner devices all from one place. It accepts payments and issue receipts, track devices through Inventory for total accuracy and even tracks customer data via CRM for complete visibility with reporting.

Work Order Queue:

The module facilitates Retail Management & retailers to track all work orders by easily searching and filtering order tickets by status, priority or assignee. By updating work order status, it keeps customers informed.

Shopping Cart:

With the help of the software, retailers can easily handle sales and returns, add coupons, accept deposits and process payments via cash, credit card or custom payment. It automatically updates inventory.

Print and Email Orders and Receipts:

The software provides retailers the facility to print and email work orders and receipts which saves their time and improves productivity.

Work Order Management:

Using the new software, retailers can have fast and complete visibility into repair history. By simply creating, updating or modifying existing work orders, customer information and repair item condition, retailers can manage customer orders, loaner devices and repair parts and labor.

Reporting:

It provides reports on work orders, loaners, inventory of repair parts and create custom reports to help retailers in delivering better service.

“We’re pleased to offer wireless retailers and repair businesses full support for repair services. This is an all-in-one solution for managing every part of the complex device repair chain, simply yet powerfully. It provides the most advanced and most essential point-of-sale features to let retailers go from the retail side of work order placement, payment, and scheduling of pickup or delivery of repaired devices to vendor, work order and inventory management and everything in-between,” says Cary Alon, VP of Sales and Business Development, B2B Soft.