Birch announces Enhanced Customer Portal for TotalCloud PBX

By CIOReview | Friday, September 4, 2015

ATLANTA, GA: Birch, a provider of communications, network and cloud services catering to small, mid-sized, enterprise and wholesale businesses, announces availability of the enhanced BirchConnect. BirchConnect is a customer portal for TotalCloud PBX, the enhanced dashboard has few new and upgraded features.

"We are passionate about our customers and this streamlined portal reflects our determination to place a new level of control in their hands," says Christopher Ramsey, Senior Vice President and Chief Sales Officer at Birch.

The enhanced dashboard features a user interface that is both clean and modern. It also features a high degree of customization, enabling customers to scale their phone system features to their business needs, on-demand.

The enhanced dashboard provides an instant visibility into a customer's most important information, enabling Birch to help them manage critical business functions of their cloud-based phone system with ease. This results in better enterprise efficiency, faster performance and a rich user experience. In addition, customers can access the portal 24/7 from nearly any device.

"The new portal has been enriched with strong emphasis on providing the best user experience and improving the performance of real-time processing of voice features.  This will allow customers to take more control of managing their voice features and scale their services quickly with their evolving business," adds Ashish Parikh, Director of Software Development at Birch.

The new enhanced dashboard has an interface that is easy-to-use and highly-intuitive and comes with increased performance.  It includes additional features like comprehensive online self-service tools, allowing business owners to create and edit seat profiles and phones, auto attendants and hunt groups, set up and modify, calling features like call forwarding, and view call capacity.