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Birch Communications Introduces New Service Management Platform Driven by Automation

By CIOReview | Tuesday, March 1, 2016

ATLANTA: Birch Communications, a solutions provider for network, cloud and IT, and communications, introduces Birch Service Alert Monitor (SAM) – a new service management platform for better service delivery pertaining to voice, internet, and data center. The new platform monitors for service disruption and alerts customers when disruption is detected. The company is looking forward to build on its automation portfolio in the coming months as it strives to buttress its service management platform.

Salient feature of Birch’s SAM include proactive monitoring of customer services as well as ticketing and troubleshooting. The service platform also sends notifications and updates directly to the affected customer as it stresses on building stronger customer relationship. Through the new platform, the company strategizes to minimize the down time through proactive measures and automation thus delivering greater value, service reliability and support to its customers.

"Seamless connectivity is vital to the success of every business, and with SAM in place our customers are more protected than ever before.  Our team developed this platform to provide better insight to customers about their performance and availability in real-time," said Tom Stachowiak, SVP-CTO, Birch.  "Now we are able to act urgently on the customer's behalf, opening a ticket and addressing issues, thus improving their experience, reducing downtime and providing the extraordinary service for which we are known."