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Broadvoice Launches Broadvoice B-hive for Salesforce

By CIOReview | Friday, September 25, 2020
Jim Murphy, CEO

Jim Murphy, CEO

Broadvoice announced the launch of Broadvoice B-hive for Salesforce on Salesforce AppExchange.

NORTHRIDGE, CA: Broadvoice has announced the launch of Broadvoice B-hive for Salesforce on Salesforce AppExchange. It will offer new methods of delivering a more personalized experience to customers by linking B-hive's cloud communications, collaboration, and call center tools with the Salesforce customer databases and workflows. The Broadvoice B-hive for Salesforce offers more power to the small and medium businesses (SMBs) so that it can efficiently manage and communicate with the consumers on the Salesforce platform.

Developed on the Salesforce Platform, Broadvoice B-hive for Salesforce is presently obtainable on the Salesforce AppExchange.

Broadvoice B-hive for Salesforce

Accessible with Broadvoice B-hive Pro Seats, the app supports a wide range of Salesforce subscriptions, which includes Professional, Enterprise, Unlimited, and Performance plans.

The significant advantage of the features consists of:

•    Supervising customer interactions with automated call recordings
•    Connecting with customers rapidly and reliably with click to call
•    Improving the customer experience with inbound record matching, triggering screen pops with critical customer information
•    Increasing the speed of data entry with new record creation on demand
•    Enhancing the efficiency with automated call logging

According to George Mitsopoulos, Chief Product Officer at Broadvoice, "with our new Salesforce integration, Broadvoice is building on its promise to provide SMBs with enterprise-class cloud communications.SMBs now can leverage many of the capabilities that big brands use to streamline and improve customer experience with B-hive for Salesforce."

Broadvoice customer Josh Pratt, Vice President of Technology for Veritas Funding, mentioned, "the ability to log calls inbound and outbound is really great."

General Manager of Salesforce AppExchange, Woodson Martin, said, "we are excited that Broadvoice is innovating on AppExchange as they give businesses access to communications and call center features directly in Salesforce." "AppExchange is constantly evolving to meet the needs of our customers, and we love watching our partners evolve alongside us."