Businessolver's Assistant Sofia Brings a Breath of Fresh Air for Employees

By CIOReview | Wednesday, June 10, 2020

Jon Shanahan, President & CEO

Businessolver unravels its new product innovation, an Artificial Intelligence (AI) based assistant, Sofia, to meet the requirements of a diverse, multigenerational workforce.

FREMONT, CA: Businessolver, a SaaS-based employee benefits administration technology organization, rolled out a new product innovation with the aim of improvising the worker's experience and pull out positive results for its clients. The company's evolved enrollment flow combined with Sofia's growth, and improvised total rewards capabilities give a boost to the workers to take complete advantage of the benefits provided to them through a single integrated solution. This innovation will enable the customers to invest more in benefits offerings and technology, while workers can take more confident and informed decisions.

Businessolver's technology is assisted by inherent responsiveness to customer's requirements. The ability of the company to create client programs help in maximizing benefits program investment along with minimizing its susceptibility to risks. It provides workers with easy-to-use solutions as well as tools of communication, which has greatly benefitted them in making wise and cost-effective decisions.

“We strive to be the solution, helping employers and employees transform the annual enrollment event to a personalized journey—equipping employees with the right benefits at the right time in their life,” says Jon Shanahan, the president and CEO of Businessolver. Businessolver was all featured as one of the 20 Most Promising HR Technology Solutions Providers - 2016 in CIOReview.

Using a guided enrollment process to enhance the benefits experience

The company's recent enrollment innovations assist in the breakdown of the complex content and options into consumable and easy navigation of enrollment flow with the help of their intuitive decision guidance by their industry-first Artificial Intelligence (AI) powered personal benefits assistant, Sofia. Moreover, the employees will have access to Sofia, prior to Annual Enrollment season, for gaining gradual expertise. Sofia will also provide workers with point-of-need chat support along with contextual assistance to make the workers aware of all benefits and how it can be used.

Thus, this enrollment experience improvises the complete benefits package and assists employees in comprehending their choices, and equips them to make better choices that will ultimately promote their financial well-being and most importantly, their health.

Comprehensiveness and flexibility in fully integrated solutions

The employees can have access to Sofia 24/7 regardless of the time and place. Due to enhanced search capabilities embedded in Sofia, it reacts to the queries with resources and links, and employees can get the content directly from the resources concerning their searches. When an employee calls the service center, Sofia can respond to their queries directly or link them to the customer care executive as per their requirement.

Sofia is consistently accessible to employees through different channels, whether it is chat, text, or voice call. Besides, it provides its clients with greater customization as customers can now tailor their portal to display the employees' benefits packages. It also provides them with actionable steps to enhance their financial well-being.

Enhancing benefits and technology investments

Businessolver's latest innovation provides necessary guidance to the employers about the benefits to enhance employee health, well-being, and productivity, which is essential for the business for retention and reducing the turnover and healthcare costs for employers.