CallTower and Clarity Connect Join Forces to Integrate Contact Center Solution with Skype for Business

By CIOReview | Monday, February 1, 2016

FREMONT, CA: Contact Centers play a key role in customer engagement process for any company to maintain healthy and long-lasting relationships with its customers. With the technology advancements, customer relationship management is becoming easy and more appealing. Despite having the legacy sources like calls and emails, companies are gradually showing attention towards using Skype’s video calling and instant messaging that can help them reduce overhead costs and save the business time as well.  CallTower, the telecommunications and collaboration solutions provider has partnered with Clarity Connect, a software development firm that builds wireless communication platforms, to help businesses to leverage Microsoft Skype for their business with a fully native contact center solution in a hosted environment.

CallTower offers best-of-breed communication solutions to the organizations by integrating phone service, mobile applications, email hosting, unified messaging, instant messaging, audio, web and video conferencing, collaboration tools, contact center, cloud services and global networks into one reliable platform. Partnering with Clarity Connect, it is now paring hosted Skype for Business’s secure unified communications platform with a robust contact center solution.

Clarity Connect will now enable organizations to bring Skype for Business to their contact centers. It adds a powerful set of call management capabilities to direct instant message, calls, web chat and email for internal groups or traditional customer communications.

Leveraging CallTower’s contact center solutions integrated with Skype for Business platform, organizations can now easily bring remote participants into meeting spaces, even if the participants are located in various remote locations. It is now easy to check who is online, see IM history, talk or video chat with people in different locations. With Skype for Business, the organizations can simplify their infrastructure with one platform for calling, conferencing, video and sharing.

“Clarity Connect provides our customers with robust contact center functionality integrated into Skype for Business. Connect extends our hosted Skype for Business platform with familiar user interface queues that make learning and using the product easy,” said William Rubio, CallTower’s Chief Revenue Officer.