CallTower Flags off White Label Voice Platforms for Resellers

By CIOReview | Thursday, March 10, 2016

FREMONT, CA: CallTower (CT) recently introduced their two latest solutions—Call Recording and Skype4B with Salesforce Integration (S4BSI) to enhance Call Tower’s Microsoft and Cisco enterprise voice platforms. These solutions will be presented as white label programs to resellers and also features technology from leading vendors in the communication sector.

Call Tower’s exclusive reseller and white label platform bestows organizations with all-in-one integrated business communication technologies. It unifies Cisco, Skype for Business, Adobe, collaboration tools, contact center and global networks in one reliable platform. Call Tower delivers IP Voice services, Unified Communication platforms, contact center, and network service solution. Additionally, it also offers user and admin training drills for partners in Skype pertaining business and Cisco technologies. CT’s newly launched Call Recording solution provides essential business call security in an easy way to manage platform for legal compliance and quality assurance. This innovative tool also allows organizations to record chat, voice, video and screen captures. With its recording feature, it helps call centers to comply with audits and various government rules and regulation. “It’s almost like a coach showing game film to an athlete,” purvey call recording.

Furthermore CT’s flagship product Skype4B along with Salesforce Integration (S4BSI) combines various business tools to seamlessly drive productivity and efficiency. In addition, Skype4B automatically logs inbound and outbound calls into the CRM which provides users the capability to launch Salesforce platform through a simple call to enhance the chances of grabbing upcoming opportunity.  One of the biggest benefits of having S4BSI is that agents will be able to take more calls over the course of a shift because they don’t have to spend as much time logging calls.

“So, if any call centers handles a heavy calls without using these technology are facing various issues with their system—compliance, company accountability and productivity. Solution like S4BSI and Call Recording help them to become more functional in the 21st century,” reports Call Recording.