Can The Content Services Platforms Flourish in the Digital World?
As per the choices of Gartner to redefine relevant materials, it reflects the shift that has taken place in the businesses concerning the use of the content, both internally and externally.
FREMONT, CA: According to Gartner, a Content Services Platform (CSP) is a set of microservices, personified either as an integrated product suite or as an individual application that shares mutual APIs and repositories, to develop various content types and serve multiple constituencies across an organization.
In simpler words, the CSP is considered as an API centric, cloud/device-agnostic next-gen enterprise content management system that maintains multiple repositories, endpoints, content types, and business utilization cases to serve numerous stakeholders within an organization. Leading products, such as FileCloud and M-Files, fulfill the description of Gartner and are considered to be platforms of Content Services.
The dissimilarities between Enterprise Content Management (ECM) and CSP rest in a centralized approach in opposition to a universal one. The primary objective of ECM is to achieve a wide range of operational goals through a single centralized platform. On the other hand, CSPs are created to enhance efficiency by depending on different strategies and tools. Content services have a lesser focus on content storage when it comes to enterprises, and concentrates more on how groups and individuals are utilizing the content. It additionally uses that information to acquire valuable insights into business operations.
ECM is considered as a medium of converting paper documents into electronic data and sharing it with other employees. In the present time, digital organizations are in desperate need of more holistic services along with a platform that can bring together the content across several repositories to unite unrelated applications.
The traditional ECM systems have failed to live up to their original commitments of bringing all enterprise content into a single repository. Besides, they have also been unsuccessful in offering the user experience that is essential for the end-users as well as stays incapable of solving new functionalities, such as enterprise file sharing and sync, team collaboration, group communication, and others. Although ECM can handle content, it will still have its benefits restricted only to a centralized platform. Leveraging multiple tools in content services helps bring a more strategic approach to resolve the existing as well as the new business process issues. Ultimately, the most efficient solution relies on the dependency of an organization on the changing digital content.